Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Adele Kryzanauskaite

Customer Service Representative
Vilnius

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Gateway industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Customer Service Representative

Shift4 Payments
Vilnius
10.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Advanced Support Audit Representative

Shift4 Payments
Vilnius
01.2022 - 08.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Telemarketing Consultant

Infomedia
Vilnius
08.2021 - 09.2021
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Provided information about available products and services, membership details and purchase advantages.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 50 outbound and inbound calls per day.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Cashier

Maxima
Grigiskes
12.2020 - 08.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on sales software system operation.
  • Reviewed new promotions and monitored price changes.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Cashier

Maxima
Palanga, Sventoji
06.2020 - 09.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on sales software system operation.
  • Reviewed new promotions and monitored price changes.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Middle School Diploma - Middle School Education

Sviesos Gymnasium
Grigiskes
09.2011 - 08.2015

Associate of Arts - Pop/Jazz Vocals

Juozas Tallat-Keplsa Conservatory
Vilnius
09.2015 - 08.2019

Higher Education - Music

Coventry University
Coventry
09.2019 - 11.2021

Skills

Complaint resolution

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Timeline

Customer Service Representative

Shift4 Payments
10.2022 - Current

Advanced Support Audit Representative

Shift4 Payments
01.2022 - 08.2023

Telemarketing Consultant

Infomedia
08.2021 - 09.2021

Cashier

Maxima
12.2020 - 08.2021

Cashier

Maxima
06.2020 - 09.2020

Higher Education - Music

Coventry University
09.2019 - 11.2021

Associate of Arts - Pop/Jazz Vocals

Juozas Tallat-Keplsa Conservatory
09.2015 - 08.2019

Middle School Diploma - Middle School Education

Sviesos Gymnasium
09.2011 - 08.2015
Adele KryzanauskaiteCustomer Service Representative