Adele Kryzanauskaite
Operations Admin Representative I
Vilnius,Vilnius
Summary
As a dedicated Operations Admin Representative, I bring a proven track record of delivering vital administrative support that significantly enhances operational efficiency. My adeptness in managing correspondence and maintaining meticulous records is matched by a keen eye for detail and a proactive problem-solving mindset. I excel in collaborating with cross-functional teams to streamline processes and optimize workflows, ensuring seamless operations. With strong communication skills, I am committed to providing exceptional service to internal departments and contributing to the organization's success and growth through effective administrative management.
Overview
4
4
years of professional experience
4
4
Languages
1
1
year of post-secondary education
Work History
Operations Admin Representative I
Shift4 Payments
Vilnius, Vilnius
06.2023 - Current
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
Advanced Support Audit Representative
Shift4 Payments
Vilnius
01.2022 - 08.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Representative
Shift4 Payments
Vilnius
10.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Telemarketing Consultant
Infomedia
Vilnius
08.2021 - 09.2021
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Provided information about available products and services, membership details and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 50 outbound and inbound calls per day.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier
Maxima
Grigiskes
12.2020 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Cashier
Maxima
Palanga, Sventoji
06.2020 - 09.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Middle School Diploma - Middle School Education
Sviesos Gymnasium
Grigiskes08-2015
Associate of Arts - Pop/Jazz Vocals
Juozas Tallat-Keplsa Conservatory
Vilnius08-2019
Higher Education - Music
Coventry University
Coventry11-2021
English For Specific Purposes And The Second Foreign Language - Faculty of Human And Social Studies
Mykolas Riomeris Univeristy
Vilnius 09.2023 - Current
Skills
- P>Complaint resolution
- P>Report preparation
- P>Administrative support
- P>Creative problem solving
- P>Multi-line phone talent
- P>Staff education and training
- P>Order fulfillment
- P>Account management
- P>Service standard compliance
- P>Professional telephone demeanor
Timeline
English For Specific Purposes And The Second Foreign Language - Faculty of Human And Social Studies
Mykolas Riomeris Univeristy
09.2023 - Current
Operations Admin Representative I
Shift4 Payments
06.2023 - Current
Customer Service Representative
Shift4 Payments
10.2022 - 06.2023
Advanced Support Audit Representative
Shift4 Payments
01.2022 - 08.2023
Telemarketing Consultant
Infomedia
08.2021 - 09.2021
Cashier
Maxima
12.2020 - 08.2021
Cashier
Maxima
06.2020 - 09.2020
Middle School Diploma - Middle School Education
Sviesos Gymnasium
Associate of Arts - Pop/Jazz Vocals
Juozas Tallat-Keplsa Conservatory
Higher Education - Music
Coventry University
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