Overview
Work History
Education
Skills
Languages
Timeline
Generic
Agne Beinore

Agne Beinore

Vilnius

Overview

9
9
years of professional experience

Work History

Operations Manager

Saldo Bank. UAB
04.2025 - Current

Customer Success Manager

Saldo Bank, UAB
04.2023 - 04.2025
  • Daily cooperation with partners in Lithuania and Finland, providing all necessary support, preparing weekly analyses of tasks performed.
  • Project management in the areas of process development, quality assurance and sales improvement.
  • Implementing and managing the debt collection process.
  • Monitoring and managing cases referred to third parties.
  • Collect and prepare documentation for third parties.
  • Frequently liaise with product, marketing, legal and other teams to provide insight and customer feedback to help develop engagement strategies and product improvements.
  • Represent the team at company OKR meetings.
  • Assess and improve customer satisfaction, identify opportunities for improvement and drive change to improve legacy processes.
  • Mentor and support the team with day to day challenges.
  • AML/KYC front line management.

Collections Coordinator, SME

CapitalBox - Multitude
11.2021 - 04.2023
  • Deal with day-to-day tasks and queries that come from Debt Collection Companies external Partners and internal teams and executives in all SME markets
  • Daily unscheduled tasks: changes to the clients payment schedule, full support to the LO on issues related to client payments/non-payments. Regular support to other teams - payment team, OPS team, legal or etc.
  • Daily communication with DCA partners on case-related matters, which consists not only of providing certain information, gathering information, but also various investigations, such as legal cases, client payment problems, payment plan set-up/confirmation or any other problem solving etc.
  • Monthly/weekly recurring tasks such as: monthly report to UW; monthly and/or weekly checks of all markets accounts; monitoring of the Client Portfolio and coordination with DCA; maintenance of the clients ledger - overpayments, outstanding balances, etc.
  • Provide on-going support in collection related projects
  • Obtain regular reports from Debt Collection companies and Partners
  • Execute other tasks assigned by direct supervisor
  • Systems used: Salesforce, Mambu, Bamboo

Credit Controller

Outokumpu Stainless, UAB
03.2020 - 11.2021
  • Credit control management for the dedicated units;
  • Solutions for securing account receivables for open term sales;
  • Management of activities related to factoring process;
  • Credit data utilization, monitoring and maintenance in relevant internal and external systems (SAP CRM and others);
  • Overall responsibility and management of overdue account receivables;
  • Account statements, dunning and collection processes;
  • Management of payment plans and non-payments notifications to insurance partners;
  • Credit risk reporting and monitoring to local entity and to Group Treasury and Risk management;
  • Balance sheets analysis and risk evaluation;
  • Participation in LEAN activities and multiple internal projects;
  • Responsible for process mapping (ARIS)

Operations officer Leasing DK

Danske Bank A/S
05.2018 - 03.2020
  • Financing and administrating of new and existing leasing agreements;
  • Daily communication with different stakeholders within the bank as well as external financial institutions globally;
  • Proactive risk management with a focus on continuous improvement of our processes and the service we provide to our clients;
  • Continuously looking for ways to automate processes and improve customer service according to LEAN principles;
  • Basic proficiency in ARIS business process modelling;
  • Quality controller - error analysis, presentation of statistics, operational risk and GDPR events analysis, registration and presentation

Debt collection specialist – The Netherlands team

Intrum Global Business Services
05.2016 - 05.2018
  • Participating in day-to-day debt collection management operations;
  • Participating in workshops with stakeholder and providing recommendations for different debt collection management process improvements;
  • Managing requests by assessing needs, securing all necessary details, keeping the quality and meeting deadlines;
  • Supporting new system’s implementation and testing;
  • Managing administrative tasks;
  • Quality/Productivity control

Education

Master of Financial Law -

Mykolas Romeris University
01.2012

Bachelor of Law - undefined

Mykolas Romeris University
01.2012

Skills

  • Time Management
  • Adaptability
  • Leadership
  • Customer Service
  • Critical thinking and problem solving
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Microsoft Office
  • Fast Learner
  • Computer Skills
  • Decision Making
  • Creativity
  • Problem Solving
  • Communication Skills
  • Teamwork
  • Communication

Languages

Lithuanian
English
Dutch; Flemish

Timeline

Operations Manager

Saldo Bank. UAB
04.2025 - Current

Customer Success Manager

Saldo Bank, UAB
04.2023 - 04.2025

Collections Coordinator, SME

CapitalBox - Multitude
11.2021 - 04.2023

Credit Controller

Outokumpu Stainless, UAB
03.2020 - 11.2021

Operations officer Leasing DK

Danske Bank A/S
05.2018 - 03.2020

Debt collection specialist – The Netherlands team

Intrum Global Business Services
05.2016 - 05.2018

Bachelor of Law - undefined

Mykolas Romeris University

Master of Financial Law -

Mykolas Romeris University

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