Aleksander Strelkov
Vilnius
Summary
Customer service professional with a strong background in client interaction, conflict resolution, and problem-solving. Experienced in both in-person and digital support roles, with expertise in ensuring compliance with policies, moderating online content, and maintaining high customer satisfaction. Adept at multitasking, training new employees, and working effectively in fast-paced environments. Fluent in Estonian, Russian, and English.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance LT
04.2024 - 03.2025
- Review and moderate user-generated online content for the Estonian market, ensuring compliance with platform policies and community standards.
- Accurately enter and manage data in company databases, maintaining a high level of precision and compliance.
- Assist in training new employees by transferring knowledge on project policies, content moderation processes, and best practices.
- Meet and exceed key performance indicators (KPI) related to response times, accuracy, and quality of moderation.
- Support colleagues by providing operational assistance when necessary and ensuring smooth workflow within the contact center.
- Maintain a professional and constructive team environment, fostering strong labor relations.
Grounds Maintenance Worker
HL Forest OÜ
10.2023 - 12.2023
- Operated as a brush cutter and forest worker, ensuring safe clearance around power lines and contributing to Finland’s electrical infrastructure security.
- Coordinated with a six-member team to maintain efficiency and safety compliance.
- Provided critical map reading and marking support for Finnish authorities, detailing progress and work area assessments.
Grounds Maintenance Worker
Estforestry OÜ
07.2023 - 09.2023
- Conducted forestry maintenance operations in compliance with Swedish regulatory authorities.
- Worked in small teams to maximize efficiency and ensure adherence to ecological guidelines.
- Developed strong teamwork and leadership skills, stepping into supervisory roles when needed.
Night Receptionist
Hotell Pallas OÜ
07.2021 - 12.2022
- Provided high-quality customer service during night shifts, handling check-ins, inquiries, and guest support.
- Ensured hotel security and policy compliance for a safe and pleasant guest experience.
- Processed documentation and invoices with accuracy, supporting smooth business operations.
Sales Associate
Sportland Eesti AS
04.2022 - 08.2022
- Assisted customers in selecting suitable footwear and provided expertise on material properties.
- Maintained store organization, trained new employees, and contributed to sales targets.
Customer Service Representative
Premier Restaurants Eesti OÜ / McDonald's
07.2020 - 10.2020
- Delivered fast, efficient service while maintaining high customer satisfaction.
- Managed food preparation, order assembly, and customer interactions.
Customer Service Representative
Circle K, Eesti
07.2019 - 08.2019
- Managed stock, handled food preparation, and assisted customers in a high-paced retail environment.
Museum Guide
SA Virumaa Muuseumid
06.2018 - 08.2018
- Provided engaging historical demonstrations and multilingual tours for visitors.
- Assisted in interactive museum experiences such as coin striking and archery instruction.
Education
High School Diploma -
Tartu Täiskasvanute Gümnaasium
Tartu, Estonia08-2023
Vocational Education - Music, Saxophone
Heino Elleri Muusikakool
Tartu, Estonia07-2021
Elementary School -
Tartu Waldorfgümnaasium
Tartu, Estonia07-2017
Skills
- Customer Service & Support
- Conflict Resolution
- Video Content Moderation
- Policy Compliance & Community Standards
- Data Entry & Accuracy
- Team Collaboration & Knowledge Transfer
- KPI-Driven Performance
- Multilingual Communication
- Time Management & Multitasking
Timeline
Customer Service Representative
Teleperformance LT
04.2024 - 03.2025
Grounds Maintenance Worker
HL Forest OÜ
10.2023 - 12.2023
Grounds Maintenance Worker
Estforestry OÜ
07.2023 - 09.2023
Sales Associate
Sportland Eesti AS
04.2022 - 08.2022
Night Receptionist
Hotell Pallas OÜ
07.2021 - 12.2022
Customer Service Representative
Premier Restaurants Eesti OÜ / McDonald's
07.2020 - 10.2020
Customer Service Representative
Circle K, Eesti
07.2019 - 08.2019
Museum Guide
SA Virumaa Muuseumid
06.2018 - 08.2018
High School Diploma -
Tartu Täiskasvanute Gümnaasium
Vocational Education - Music, Saxophone
Heino Elleri Muusikakool
Elementary School -
Tartu Waldorfgümnaasium
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