Aleksandr Zydkov
London
Summary
Support Engineer with strong problem-solving and critical thinking skills, attention to detail, and a methodical approach. A multi-lingual team player and quick learner, adept at mastering new technologies efficiently. Currently engaged in self-study towards cloud computing and DevOps, demonstrating a proactive commitment to professional development in modern IT infrastructures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Second Line Support Engineer
Content&Cloud MSP
05.2022 - 07.2023
- 2nd line Onsite Engineer for a range of different clients across UK.
- Supporting BAU using range of different technologies: Azure AD, Intune, Autopilot, Ivanti patch management, SNOW, DATTO, Bomgar, Azure Virtual Desktop, etc.
Helpdesk Support Engineer
CoopSys
02.2022 - 03.2022
- Subcontracting at Royal Society as 2/3rd line support in hybrid (in-house/Azure) environment
- Tracking of Veeam backups, supporting BAU for office users.
Technical Support Engineer
PokerStars/FullTilt
05.2020 - 07.2021
- Technical Support Specialist, supporting the Pokerstars gaming application and poker players within the poker room.
Technical Support Engineer
EasyJet
09.2019 - 11.2019
- Worked at Easyjet HQ in Luton airport supporting BAU for office users.
- Assisting with deployment of Windows10 using Microsoft Azure AD, Intune/Autopilot.
- Testing EJ in-house apps in Win10 environment and installation using SCCM or manually for flight crew.
- Setting up video conference equipment (Hub 500).
Deployment Engineer
Daisy Group
07.2019 - 08.2019
- Windows10 deployment on BBC site.
Multiple Contracting Roles for Bates IT
Atos IT
London
11.2018 - 07.2019
- Worked at NHS UCLH and BEH trusts in London assisting with different tasks during EPIC software deployment project and domain migration.
- Over 8000 new PCs builds, network and manual PC backups, setting up specific label and wristband printers (1000+) over multiple hospital sites.
- DHCP server administration, static IP assigning on network equipment, master tracker list update.
Technical Support Engineer
PokerStars
04.2009 - 09.2018
- Worked as a Technical Support Specialist, supporting Pokerstars SaaS platform and over 100M poker players within the poker room.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Provided remote assistance to players, ensuring fast resolution of software and hardware concerns, affecting gaming process.
- Managing players' accounts through the use of company CMS, handling general requests such as passwords, account privileges, refunds and other.
Education
No Degree - Computer Science
Arden University
London05.2027
No Degree - AWS Cloud
NetCom Training
London02.2024
Skills
- Remote Desktop Support
- Network Troubleshooting
- Software Installation
- Data Backup and Recovery
- Troubleshooting skills
- Technical Support
Certification
CISCO Certified Entry Networking Technician, CompTIA Network+, Security+, АWS CCP, Azure Fundamentals, LPI Certification, Microsoft Certified Professional, Microsoft Technology Associate (Windows Server Administration Fundamentals), Microsoft Certified Desktop Support Technician (Supporting Users and Troubleshooting Microsoft Windows)
Hobbies and Interests
Ship modelling
Training
- Windows 7
- Windows 10
- Server 2003/12
- ITIL Basic
- The Linux Basics course at KodeKloud, certification issued 10/2021, credential ID 6613874593849724
- Terraform for Beginners at KodeKloud, certification issued 09/2021, credential ID 4091731411117806
- Ansible for Beginners at KodeKloud, certification issued 11/2021, credential ID 8516528165573822
- Microsoft Azure exam AZ-104 at Whizlabs, certification issued 02/2023, credential ID 63DED5AF4F3F7
Languages
Russian, Lithuanian
Native language
English
Proficient
C2
Timeline
Second Line Support Engineer
Content&Cloud MSP
05.2022 - 07.2023
Helpdesk Support Engineer
CoopSys
02.2022 - 03.2022
Technical Support Engineer
PokerStars/FullTilt
05.2020 - 07.2021
Technical Support Engineer
EasyJet
09.2019 - 11.2019
Deployment Engineer
Daisy Group
07.2019 - 08.2019
Multiple Contracting Roles for Bates IT
Atos IT
11.2018 - 07.2019
Technical Support Engineer
PokerStars
04.2009 - 09.2018
No Degree - Computer Science
Arden University
No Degree - AWS Cloud
NetCom Training
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