MS Office
Aliaksandra Niamkovich
Customer Success Manager
Vilnius
Summary
Customer-focused professional with successful 3-year career in IT sector. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
Work History
Sales Manager
AIS Novations
09.2020 - 08.2021
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Achieved established KPI for sales team and individual performance through teamwork and focus on customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Partnerships Manager
Jooble
09.2021 - 02.2022
- Negotiated favorable contract terms with partners, securing advantageous agreements
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Presented the products of Jooble through online calls, virtual negotiations and closed terms of partnership proposals
Account Manager
Softeq
02.2022 - 08.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Civil Engineering - Construction Engineering
Belarusian National Technical University
Minsk, Belarus07.2020
Skills
Client Relationship Management
Sales Reporting
Lead Generation
Business Planning
Market Research
Relationship Building
Vendor Management
Proposal Development
Verbal and written communication
Database Management
Problem-Solving
Teamwork and Collaboration
Certification
DSH-2 German language proficiency test
Software
Google Workspace
Miro
Figma
Timeline
Account Manager
Softeq
02.2022 - 08.2023
Partnerships Manager
Jooble
09.2021 - 02.2022
Sales Manager
AIS Novations
09.2020 - 08.2021
DSH-2 German language proficiency test
04-2017
Bachelor of Civil Engineering - Construction Engineering
Belarusian National Technical University
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