Hi, I’m
ARJUN NANDINI SASIKUMAR
Summary
Results-driven Senior Key Account Manager with over 7 years of experience in Pan-European and U.S. logistics and sales management. Proven expertise in managing major client accounts, leading high-performing sales teams, and driving sustainable business growth. Skilled in strategic planning, contract negotiation, and supply chain optimization, with a strong focus on customer relationship management (CRM). Experienced in coaching and training sales teams to consistently deliver exceptional service and achieve ambitious targets. Adept at developing long-term client partnerships, identifying new business opportunities, and implementing tailored solutions to meet client needs. Proficient in utilizing modern logistics and CRM tools to streamline operations and enhance customer satisfaction.
Overview
7
years of professional experience
Work History
Alpaca Express Inc USA
American Road Freight Dispatcher
10.2024 - Current
Job overview
- Dispatched trucks for FTL (Full Truckload) expedited shipments across the United States, focusing on time-sensitive and high-value freight.
- Coordinated with drivers daily to assign loads, plan optimal routes, and monitor delivery schedules to ensure on-time performance.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
UAB Baltic Transline
Senior Key Account Manager
04.2021 - 04.2025
Job overview
- Strategic Sales & Account Management: Built strong customer relationships, managed portfolios, and led contract negotiations to drive profitability.
- Built and maintained a reliable network of European carriers for FTL shipments across key markets (Germany, Netherlands, France, Belgium, Italy, Spain and UK ).
- Team Leadership & Training: Led and coached sales teams, fostering a high-performance culture to exceed business objectives.
- Client Acquisition & Growth: Identified new business opportunities in European markets, specializing in Pharmaceuticals, Automotive, FMCG, and temperature-controlled logistics.
- Collaboration & Cost Optimization: Worked with freight teams to enhance carrier management and implement cost-saving strategies.
- Data-Driven Sales & Performance: Established KPIs, conducted quarterly client reviews, and leveraged analytics to improve results.
- Manufacturing Plant Collaborations: Worked directly with large manufacturing plants to ensure timely delivery using own 3PL services.
- Collaborated with warehouse Operations: Managed warehouse processes to handle time-sensitive goods, ensuring efficient and on-time delivery.
- Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.
- Increased client retention by developing and implementing customized account management strategies.
UAB Hegelmann Transport
Spot Sales Manager
04.2020 - 03.2021
Job overview
- Sales Management: Led tailored long-term road freight solutions across Europe and the UK.
- Cost Analysis: Optimized cost structures in European road logistics for improved cost-effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Customer Relations: Fostered long-term partnerships in FMCG, automotive, pharmaceutical and electronics sectors.
- Manufacturing & Production Expertise: Managed relationships with production and manufacturing clients, ensuring on-time delivery through in-house 3PL services.
- Warehouse & Time-Sensitive Goods Management: Oversaw warehouse operations for the efficient handling and delivery of time-sensitive goods, ensuring quality and timeliness.
- Implemented a real-time tracking system for dispatched goods, improving customer satisfaction.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
UAB Hoptransa
Sales Manager
02.2018 - 05.2020
Job overview
- Sales Portfolio Management: Manage a diversified portfolio of international clients to drive sustainable growth and profitability.
- Contract & Bidding Management: Oversee customer contracts and spot bidding, aligning with client needs and market trends.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Customer Relationship Management: Develop strong client relationships and lead negotiations to achieve profit margins and company goals.
- Cost Computation & Agreements: Compute costs and negotiate buyer-seller agreements for beneficial outcomes to save cost.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Usage of CRM and Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Kaunas University of Technology
Bachelor of Industrial Technology Management from Production Management, Logistics And Supply Chain
01.2018
Skills
- Teamwork and collaboration
- Relationship management
- Customer service
- Time management
- Microsoft office
- Customer relations
- Friendly, positive attitude
- Client onboarding
- Problem-solving
- Multitasking
- Critical thinking
- Stress tolerance
- Transportation regulations
- Effective multitasking
- Record keeping
Languages
English
Bilingual or Proficient (C2)
Lithuanian
Elementary (A2)
Spanish
Beginner (A1)
Sports activities, Fitness training, Martial arts, Gaming
Actively engaged in sports and fitness training; trained in martial arts; skilled driver with a valid license; enthusiastic gamer with strong strategic and teamwork skills
Timeline
American Road Freight Dispatcher
Alpaca Express Inc USA
10.2024 - Current
Senior Key Account Manager
UAB Baltic Transline
04.2021 - 04.2025
Spot Sales Manager
UAB Hegelmann Transport
04.2020 - 03.2021
Sales Manager
UAB Hoptransa
02.2018 - 05.2020
Kaunas University of Technology
Bachelor of Industrial Technology Management from Production Management, Logistics And Supply Chain
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