Armel Tchuisseu Ndjionkou
armelluxx91@gmail.com
Summary
I am a motivated and detail-oriented professional with experience in AML compliance, complemented by a strong academic background in electronic engineering. Since earning my degree nearly two years ago, I have been eager to apply my technical knowledge, particularly in electronic or in electrical installation . I am actively seeking opportunities to leverage my engineering skills and further expand my expertise in this domain.”
Overview
5
5
years of professional experience
Work History
Associate, AML Compliance
WESTERN UNION
07.2023 - Current
- Performs transactional history analysis, due diligence and AML Compliance interviews in order to identify potential consumer fraud or questionable activity in an effort to protect customers and the company. -Performs investigation on customer's transactional history, interviews customers over the phone/e-mail
- Handling incoming and outgoing call with westerns union customers. - Making sure that our customers are protected against money laundering or other illegal activities.
- Helping the business look ways improving its customers experience and make recommendations on any process improvements.
- assisting the escalation team on any issues that do arise by taking ownership on cases.
Associated Customer Service Support Operations
Western Union
10.2022 - 12.2022
- Analyzing digital transactions to make sure that no fraudulent activity is involved;
- Communicate with company customers as needed to verify details regarding specific money;
- Support company webpage customers with their identity verification, ensuring that Compliance regulations are met
- Resolve complex problems and decide when to escalate a case or to proceed with the Regular transaction/customer profile verification handling procedures.
Seller Consultant
UAB Kilmine
07.2021 - 07.2022
- Meet customer needs with sufficient and well-organized inventory
- Answer delivery, payment, and stock question to enhance customer experience
- Engage customers by encouraging each to try new products and techniques
Customer Service Representative
UAB Webhelp
11.2019 - 10.2020
- Sell the services and solutions that the company offers
- Maintain and grow a strong client base
- Respond to new and current client base regarding complaints and service
Education
Bachelor of Science - Electronic Engineering
Kaunas University of Technology
Kaunas, Lithuania06-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Diligent
- Problem-solving
Accomplishments
High Resolution PCB UV Exposition device organize by U
Additional Information
Hard Skills
Proficient MS Office skills Basic C coding language skills Frameworks/Systems
• Ltspice, Keil Uvision
• Stm32IDE, Stm32CUBEMX
• basic Altium Design, Circuit Maker
• basic Solidwork PCB, MATLAB
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Associate, AML Compliance
WESTERN UNION
07.2023 - Current
Associated Customer Service Support Operations
Western Union
10.2022 - 12.2022
Seller Consultant
UAB Kilmine
07.2021 - 07.2022
Customer Service Representative
UAB Webhelp
11.2019 - 10.2020
Bachelor of Science - Electronic Engineering
Kaunas University of Technology
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