Artūras Damkus
Curriculum Vitae
Vilnius
Summary
Customer Support & IT Specialist who specializes in Windows OS and technical fundamentals. In addition to technical expertise, I prioritize effective communication and collaboration. I excel in engaging with people and navigating social aspects. I am adaptive and possess a fast-learning capability with the right support. In pursuit of a role where I can contribute significantly to a team. My goal is to strike a balance between technology and social dynamics, fostering collective success. Ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service & Payments Support Specialist
Shift4 Payments
03.2024 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Improved overall client satisfaction by consistently providing exceptional customer service.
Public Relations Specialist
State Food and Veterinary Service
03.2024 - 06.2024
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Spearheaded community relations initiatives that demonstrated corporate social responsibility while elevating brand awareness among local audiences.
- Coordinated press releases and handled press inquiries.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Developed and maintained effective relationships with team to better understand their needs and expectations.
IT Specialist
Lithuanian Land Forces
8 2022 - 8 2023
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided exceptional customer service by promptly addressing problems.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
Rental Property Manager
Self-employed
07.2021 - 07.2022
- Provided expert advice to clients on current market conditions and property valuations, enabling informed decision-making during negotiations.
- Maintained regular communication with clients, keeping them informed of progress throughout the buying or selling process.
- Scheduled outside contractors for major maintenance issues.
- Leveraged strong negotiation skills to secure favorable contracts with vendors and service providers, resulting in cost savings for managed properties.
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Vilnius College/University of Applied Sciences
Vilnius, Lithuania 09.2023 - Current
Bachelor of Science - International Communication And Media
Thomas More University of Applied Sciences
Mechelen, Belgium 02.2023 - 02.2024
Skills
Call center experience
Customer Satisfaction
Escalation Handling
Application installations
Teamwork and Collaboration
Customer service expertise
Work Planning and Prioritization
Websites
Languages
English
Advanced
C1
Lithuanian
Proficient
C2
Timeline
Customer Service & Payments Support Specialist
Shift4 Payments
03.2024 - Current
Public Relations Specialist
State Food and Veterinary Service
03.2024 - 06.2024
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Vilnius College/University of Applied Sciences
09.2023 - Current
Bachelor of Science - International Communication And Media
Thomas More University of Applied Sciences
02.2023 - 02.2024
Rental Property Manager
Self-employed
07.2021 - 07.2022
IT Specialist
Lithuanian Land Forces
8 2022 - 8 2023
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