Astijus Valantinas
Vilnius,Vilnius
Summary
Results-driven professional skilled in communication and problem-solving. Leverages teamwork and conflict resolution to achieve organisational goals while ensuring product integrity and customer satisfaction. Committed to continuous improvement and maintaining quality standards, contributing to enhanced operational efficiency.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Quality Assurance Analyst
Shift4PaymentsLithuania
Vilnius
03.2024 - 05.2026
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Coordinated exploratory testing with developers and external testers to proactively assess viability.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Trained and mentored employees to maximise team performance.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
Customer Service Representative
Shift4Paments Lithuania
Vilnius
01.2022 - 03.2024
- Acted as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Processed and issued product orders and service upgrades for customers.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Call Centre Agent
Planas Chuliganas
Vilnius
01.2020 - 01.2022
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Followed-up on customer interactions to provide further support.
Education
Skaistgirio gimnazija
Middle school01-2019
Biology
Vilnius university
Vilniius university Bachelor of Business Administration - Digital Marketing
SMK
UniversitySkills
- Quality assurance
- Quality assurance knowledge
- Test case development
- Defect tracking
- Exploratory testing
- Quality control management
- Project management
- Team collaboration
- Employee training
- Performance mentoring
- Problem solving
- Conflict resolution
- Feedback analysis
- Digital marketing
- Advertising software
Languages
English
Advanced
C1
Lithuanian
Proficient
C2
Russian
Elementary
A2
Timeline
Quality Assurance Analyst
Shift4PaymentsLithuania
03.2024 - 05.2026
Customer Service Representative
Shift4Paments Lithuania
01.2022 - 03.2024
Call Centre Agent
Planas Chuliganas
01.2020 - 01.2022
Skaistgirio gimnazija
Biology
Vilnius university
Bachelor of Business Administration - Digital Marketing
SMK