Aurelijus Gritėnas
IT support
Klaipeda
Summary
I am a faster learner. I like to tackle new challenges, which allows me to grow in my area of expertise. I am flexible, I am adaptable, I am curious on new technologies and learning new things. I can be either team player or individual player.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
IT Systems Administrator
Kelių Priežiūra
Klaipėda, Klaipėda City Municipality
08.2024 - Current
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Installed and configured network printers and other peripheral devices.
IT Helpdesk Specialist
Isar Aerospace
Munich
11.2023 - 05.2024
- Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Provided remote support for offsite employees, ensuring seamless access to company resources regardless of location.
Senior Technical Support Technician
Westernunion
Vilnius, Vilnius City Municipality
09.2021 - 10.2023
- Company Overview: International Bank
- Assisting agents with their technical issues, testing new systems
- International Bank
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
E-Shop Manager/Administrator/IT Support
Astrum Marinum UAB(LTd)/ PorcelainTradingHouse
Klaipeda
01.2017 - 06.2021
- Helping workers with their computer problems daily/ looking after e-shop/ communicating with buyers
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Administration, Secretary of the Electoral Commission
Klaipeda City Municipality
Klaipeda, Klaipėda City Municipality
09.2020 - 11.2020
- Help prepare places for election, register people at election, helping people with computer problems during election
- Handled confidential documents with discretion, safeguarding sensitive information from unauthorized access.
Administration, Member / Secretary of the Electoral Commission
Klaipeda City Municipality
Klaipėda, Klaipėda City Municipality
01.2019 - 06.2019
- Help prepare places for election, register people at election, helping people with computer problems during election
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Bachelor of Informatics - Computer engineering Study
Klaipeda State University of Applied Sciences
Klaipeda, Klaipėdos, Lithuania 09.2018 - 06.2021
High school -
Klaipeda Hermano Zudermano Gymnasium
Klaipeda, Klaipėdos, Lithuania 09.2006 - 06.2018
Skills
Computer literate
undefinedTimeline
IT Systems Administrator
Kelių Priežiūra
08.2024 - Current
IT Helpdesk Specialist
Isar Aerospace
11.2023 - 05.2024
Senior Technical Support Technician
Westernunion
09.2021 - 10.2023
Administration, Secretary of the Electoral Commission
Klaipeda City Municipality
09.2020 - 11.2020
Administration, Member / Secretary of the Electoral Commission
Klaipeda City Municipality
01.2019 - 06.2019
Bachelor of Informatics - Computer engineering Study
Klaipeda State University of Applied Sciences
09.2018 - 06.2021
E-Shop Manager/Administrator/IT Support
Astrum Marinum UAB(LTd)/ PorcelainTradingHouse
01.2017 - 06.2021
High school -
Klaipeda Hermano Zudermano Gymnasium
09.2006 - 06.2018
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