Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Hi, I’m

Aušrinė Gaidelė

Payment Projects & Debt Manager

Vilnius,Lithuania

Summary

More than 9 years of successful leadership experience in a Back Office/Customer Service/ Operations environment in managing multifunctional teams in one of the most advanced international telco company in Lithuania,up to 20 employees

Overview

years of professional experience

years of post-secondary education

Work History

UAB Bitė Lietuva
Vilnius, Lithuania

Manager

08.2014 - 07.2020

Job overview

Billing process and its quality assurance
Accounting of generated revenue process management
Payment collection process management
Debt recovery processes and Bad Debt management
Lead, coach and manage people team
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Organized daily workflow and assessed appropriate staffing to provide optimal service.

UAB Bitė Lietuva
Vilnius, Lithuania

Debt Manager, Bite Group

09.2010 - 07.2014

Job overview

Debt and credit limit admiration and debt prevention
Customer risk estimation, connection authorization and control
Cooperation with external debt collection agencies, external data registers and other institutions for questions of debt prevention
Management of court process
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Vilnius Pedagogical University
Philosophy

High School Diploma

09.2001 - 05.2005

University Overview

Mykolo Riomerio University
Political Science, New Neighborhood Policy

M.D.

09.2006 - Current

University Overview

Skills

Coordinating team projects

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Additional Information

Hobbies:

Photography

Psychology

Trips

Art