BENNETH NWIZEGE
Vilnius
Summary
Consistently delivers high-caliber service with a proactive and adaptable approach to client relationship management. Expertise in complex issue resolution and empathetic communication complements a proven ability to exceed performance benchmarks, transforming challenges into positive client experiences. Committed to fostering a culture of operational excellence, experience is leveraged to simplify processes, cultivate collaborative team environments, and drive measurable advancements in client satisfaction and business growth. Focus extends beyond immediate client support to generate lasting, positive contributions to the organization’s overall success.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Sino Techtonic Mining Ltd.
12.2023 - 04.2025
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Managed high volume of customer enquiries via telephone, email, and live chat, providing prompt and courteous responses.
Remote Senior Support Agent
Go4Gold Security Company
11.2021 - 08.2023
- Maintained accurate records of all transactions, client communications, and contracts.
- Developed and maintained strong relationships with clients to build trust and loyalty.
- Maintained long-term professional relationships with network of contacts to increase opportunities for clients.
Team Leader - Sales Representative
Shaw Academy
12.2017 - 02.2020
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed training materials and conducted workshops for team development and performance improvement.
Senior Customer Support Specialist (Remote)
Kenny Education Services
06.2014 - 11.2017
- Led a team of customer support specialists in providing top-tier assistance for trading queries.
- Coordinated with customer support teams to address and resolve trust and safety concerns raised by users.
- Facilitated cross-departmental collaboration to align technical documentation with marketing materials and customer support resources.
Education
TESOL/TEFL - Teaching English To Speakers of Other Languages
TESOL ACADEMY
Online02.2025
BBA - Business Administration And Management
NEW VISION UNIVERSITY
Tbilisi Georgia06.2023
Skills
- Digital competency
- Efficient typing skills with a rate of 60-80 WPM
- Skilled in Microsoft Office applications
- Active listening skills
- Demonstrated patience
- Detail-oriented data management
- Attention to detail
- Detail-oriented approach
- Collaborative team member
- Critical thinking abilities
- Familiarity with SLA compliance
- Experienced in utilizing CRM software
- Administrative support proficiency
- Project coordination
- Strategic prioritization skills
- Anticipatory problem-solving
- Strategic foresight
- Efficiency enhancement implementation
- Adaptability in dynamic settings
- Strong spoken communication
- Professional writing skills
- Strategic issue analysis
- Autonomous decision-making
- Independent goal achievement
- Responsibility and accountability
- Effective organizational skills
- Deadline management
- Responsive to new challenges
- Customer issue handling
- KPI analysis and implementation
- Data-driven decision making
- Logical reasoning
- Organizational support skills
- Basic emergency life support
- Collaborative teamwork
- Online chat and email
- Call center experience
- Customer needs assessment
- Live chat support
- Appointment coordination
- Issue escalation
- Troubleshooting
- Technical support
- Customer retention
- Customer queries
- Customer outreach
- Product knowledge
References
Available on Request
Timeline
Customer Service Executive
Sino Techtonic Mining Ltd.
12.2023 - 04.2025
Remote Senior Support Agent
Go4Gold Security Company
11.2021 - 08.2023
Team Leader - Sales Representative
Shaw Academy
12.2017 - 02.2020
Senior Customer Support Specialist (Remote)
Kenny Education Services
06.2014 - 11.2017
TESOL/TEFL - Teaching English To Speakers of Other Languages
TESOL ACADEMY
BBA - Business Administration And Management
NEW VISION UNIVERSITY