Bernardas Naimovičius
Vilnius
Summary
Experienced customer care professional with a Master’s in Business and Management and over 10 years in the industry. Awarded Employee of the Quarter at DHL Express and ranked #1 in Sales at Telia. Strong track record in customer service, problem-solving, and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Care Manager
UAB Eleport
Vilnius, Lithuania
05.2024 - 08.2025
- Led customer care team to enhance service delivery and improve customer satisfaction.
- Developed training programs to equip staff with effective communication and problem-solving skills.
- Analyzed customer feedback data to identify trends and inform strategic improvements in service offerings.
CUSTOMER CARE ADVISOR
DHL Express
Vilnius
05.2021 - 10.2023
- Company Overview: www.dhl.com
- Managed customer interactions including inbound calls and email communications.
- Provided accurate and professional responses to customer inquiries.
- Administered high volume of inbound customer service calls.
ACCOUNT MANAGER (FREELANCE)
StubHub
Remote
06.2016 - 05.2020
- Company Overview: www.stubhub.co.uk
- Developed strategies to achieve revenue growth & client retention.
- Resolved customer complaints regarding sales and service.
FRONT DESK CONCIERGE
Radisson BLU Lietuva
Vilnius
02.2016 - 07.2018
- Company Overview: www.radissonblu.com
- Greeted guests in professional, friendly and hospitable manner.
- Worked well under pressure and maintained front office organization.
- Collected accurate information and resolve conflicts.
HOTEL RESTAURANT MANAGER
Shearings Holidays
Newcastle
06.2010 - 10.2013
- Company Overview: www.shearings.co.uk
- Ensured excellent hospitality and customer service.
- Resolved customer complaints quickly while maintaining positive customer relations.
- Promoted great customer service, safe food quality, restaurant cleanliness and sanitation.
ACCOUNTS RECEIVABLE MANAGER
ERGO Insurance
Vilnius
11.2007 - 02.2010
- Company Overview: www.ergo.lt
- Developed and monitored controls that ensured deposits are recorded accurately.
- Updated account status records and collection efforts.
- Analyzed, reconciled and collected on customer accounts.
Education
Master of Business Administration - Business and Management
VILNIUS GEDIMINAS TECHNICAL UNIVERSITY
05.2009
Skills
- Accounts Receivable
- Customer Relationships
- Customer Retention
- New Business Opportunities
- Customer relations
- Delegation and supervision
- Sales support
Certification
- The Effective Customer Care
- Personal Efficiency or Usage of Personal Power at Work
- The Training of TeleSales
- The Technique and Practice of TeleSales
LANGUAGES
English - C2
Russian – C2
German – A2
Polish – A2
Lithuanian - native
Timeline
Customer Care Manager
UAB Eleport
05.2024 - 08.2025
CUSTOMER CARE ADVISOR
DHL Express
05.2021 - 10.2023
ACCOUNT MANAGER (FREELANCE)
StubHub
06.2016 - 05.2020
FRONT DESK CONCIERGE
Radisson BLU Lietuva
02.2016 - 07.2018
HOTEL RESTAURANT MANAGER
Shearings Holidays
06.2010 - 10.2013
ACCOUNTS RECEIVABLE MANAGER
ERGO Insurance
11.2007 - 02.2010
Master of Business Administration - Business and Management
VILNIUS GEDIMINAS TECHNICAL UNIVERSITY