Summary
Overview
Work History
Education
Skills
LANGUAGE
Work Preference
Additional Information
Timeline
Generic
Ngangob Ngassa Kevinna France

Ngangob Ngassa Kevinna France

retail store manager
Douala,LT

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Retail Shop Manager

france morry
06.2024 - Current
  • Assisted in daily store operations, ensuring smooth customer transactions and service quality.
  • Maintained inventory levels through regular stock checks and timely reordering of products.
  • Supported staff training initiatives to enhance team performance and product knowledge.
  • Implemented visual merchandising strategies to optimize store layout and attract customers.
  • Handled customer inquiries and resolved issues to improve overall satisfaction.
  • Monitored sales trends to identify opportunities for product promotions and displays.

Customer Service Officer

talent pop
01.2023 - 02.2024
  • Maintained accurate records of customer feedback to identify trends and recommend improvements.
  • Adapted quickly to changes in product offerings, ensuring customers received up-to-date information.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Completed data entry to record call notes, suggestions and questions.

Education

Bachelor Degree - Finances And Insurance

University of Mulhouse
France
09.2012 - 10.2013

High National Diploma (HND) - Banking And Finances

TECHNICAL HIGHSCHOOL OF DSCHANG
Douala
09.2011 - 10.2012

Skills

Store operations

Customer service

Customer engagement

Invoicing

Sales promotions

Problem-solving

Time management

Attention to detail

Multitasking

Problem-solving abilities

LANGUAGE

English
Full Professional
French
Native or Bilingual

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid sick leave

Additional Information

* driving experience more 13 than years

*comfortable with long hours and fast paced environment

*open to relocation everywhere

* i am full bilingual( french and english)

Timeline

Retail Shop Manager

france morry
06.2024 - Current

Customer Service Officer

talent pop
01.2023 - 02.2024

Bachelor Degree - Finances And Insurance

University of Mulhouse
09.2012 - 10.2013

High National Diploma (HND) - Banking And Finances

TECHNICAL HIGHSCHOOL OF DSCHANG
09.2011 - 10.2012
Ngangob Ngassa Kevinna Franceretail store manager