Ngangob Ngassa Kevinna France
retail store manager
Douala,LT
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Retail Shop Manager
france morry
06.2024 - Current
- Assisted in daily store operations, ensuring smooth customer transactions and service quality.
- Maintained inventory levels through regular stock checks and timely reordering of products.
- Supported staff training initiatives to enhance team performance and product knowledge.
- Implemented visual merchandising strategies to optimize store layout and attract customers.
- Handled customer inquiries and resolved issues to improve overall satisfaction.
- Monitored sales trends to identify opportunities for product promotions and displays.
Customer Service Officer
talent pop
01.2023 - 02.2024
- Maintained accurate records of customer feedback to identify trends and recommend improvements.
- Adapted quickly to changes in product offerings, ensuring customers received up-to-date information.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
Education
Bachelor Degree - Finances And Insurance
University of Mulhouse
France 09.2012 - 10.2013
High National Diploma (HND) - Banking And Finances
TECHNICAL HIGHSCHOOL OF DSCHANG
Douala 09.2011 - 10.2012
Skills
Store operations
Customer service
Customer engagement
Invoicing
Sales promotions
Problem-solving
Time management
Attention to detail
Multitasking
Problem-solving abilities
LANGUAGE
English
Full Professional
French
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid sick leaveAdditional Information
* driving experience more 13 than years
*comfortable with long hours and fast paced environment
*open to relocation everywhere
* i am full bilingual( french and english)
Timeline
Retail Shop Manager
france morry
06.2024 - Current
Customer Service Officer
talent pop
01.2023 - 02.2024
Bachelor Degree - Finances And Insurance
University of Mulhouse
09.2012 - 10.2013
High National Diploma (HND) - Banking And Finances
TECHNICAL HIGHSCHOOL OF DSCHANG
09.2011 - 10.2012