CHIHOZI TEMPL ANABARA
VILNIUS
Summary
Dedicated and accomplished networking engineer with a proven track record and more than 10 years’ experience in technical leadership, computer technology, internet networking, hardware configuration including Cisco, TCP/IP protocol concept and administrative VPN, experience in network security, firewall, handling of bandwidth manager and monitor efficiency of service. Creative and ability to work in a fast-paced environment.
IT professional with thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs. Proficient in cybersecurity measures and system upgrades.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
EMBASSY OF NIGERIA IN LITHUANIA
01.2022 - Current
- Worked as a Network Engineer and Administrative Support staff to clients
- Managed network performance and implemented changes to improve efficiency.
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Implemented IT support systems enhancing communication efficiency across embassy operations.
- Managed configuration and maintenance of hardware and software systems ensuring optimal performance.
- Developed training programs for staff on new technologies fostering adaptability and skill advancement.
- Evaluated and recommended upgrades to IT infrastructure improving overall system reliability.
- Facilitated troubleshooting processes resolving technical issues promptly for staff and visitors.
- Led initiatives to streamline IT workflows increasing departmental productivity and service delivery.
- Mentored junior team members in best practices for IT management enhancing team competency.
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Managed high levels of call flow and responded to technical support needs.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Maximized system availability through development and testing of contingency plans.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and executed resolution for network and server issues.
- Identified and resolved network congestion issues and bottlenecks.
- Devised scripts and automation tools to improve system efficiency.
- Performed network security design and integration duties.
Information Technology Specialist
EMBASSY OF NIGERIA IN UKRAINE
06.2011 - 02.2022
- Worked as a Network Engineer and Administrative Support staff to clients
- Managed network performance and implemented changes to improve efficiency.
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Designed and implemented network infrastructure to enhance communication efficiency.
- Monitored network performance using advanced diagnostic tools for optimal functionality.
- Collaborated with cross-functional teams to ensure seamless integration of network systems.
- Developed and maintained comprehensive documentation for network configurations and procedures.
- Conducted regular security assessments to identify vulnerabilities and mitigate risks effectively.
- Provided training and support to staff on best practices for network usage and troubleshooting.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Led initiatives to upgrade existing systems, improving overall network reliability and speed.
- Coordinated with external vendors for procurement of networking equipment and services.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
Network Engineer
STATE RESEARCH INSTITUTE OF AUTOMATED SYSTEM IN CO
07.2007 - 12.2008
- Worked as a Network Engineer and Administrative Support Staff
- Managed network performance and implemented changes to improve efficiency.
- Diagnosed and resolved complex network problems.
Information Technology Specialist
INTER FINISH (AN ISP COMPANY)
01.2003 - 09.2004
- Worked as a Network Engineer and Administrative Customer Support Staff
- Maintained hardware and software for networks and assisted in Installation and upgrade of servers.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Assisted with implementation and support of network monitoring tools.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Designed resilient networks to withstand unexpected events and expedite recovery.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Maintained company servers, computers, printers, cables and other equipment.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Acquired and maintained advanced knowledge of networking protocols.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Coordinated with external vendors for procurement of networking equipment and services.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Led initiatives to upgrade existing systems, improving overall network reliability and speed.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided training and support to staff on best practices for network usage and troubleshooting.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Developed and maintained comprehensive documentation for network configurations and procedures.
Network Engineer
HENKERS COMMUNICATION
06.2001 - 12.2002
- Worked as a Network Engineer and Administrative Support Staff
- Managed network performance and implemented changes to Improve efficiency.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
Education
Master - Computer Science
Kyiv National University of Construction And Architecture
Kyiv, Ukraine01.2011
Bachelor - Computer Science
Kyiv National University of Construction And Architecture
Kyiv, Ukraine06.2010
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- IT risk management
- Network administration
- Device configuration
- Excellent interpersonal skills
- Software development
- Software updates
- Mobile application development
- IT asset management
- Document management
- Hardware installations
- Advanced computer proficiency
- Operations management
- IT compliance
- IT vendor management
- Virtualization technologies
- Confidential data management
- Security oversight
- Data collection
- Cybersecurity expertise
- Security protocols
- LAN protocols
- Task prioritization
- Company policy adherence
- Business intelligence
- IT service management
- Network infrastructure updates
- Software licenses and patches
- Technical support
- Hardware upgrades
- Safety protocol
- Network diagnostics
- System administration
- Desktop support
- Technical troubleshooting
- User support
- Network configuration
Accomplishments
- Contributed to a reduction in operational costs of [Number]%.
- Recipient of individual and departmental awards for providing stellar client service.
- Trained and led technical support teams of more than [Number] support specialists.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- IBM Completed Course September 2024 on Python Course of Study : Data Science, AI and Development. COURSERA E.learning.Canada.
- Cisco Completed Course September 2024 Course Study: Cisco Network Analysis, Threat Analysis and Data Security. COURSERA E.learning.Canada.
- IBM Completed Course October 2024 Course Study: CompTIA A+ Certification Specialization. Core 1 and Core 2. COURSERA E.learning.Canada.
- International Information Systems Security Certificate Consortium. ISC2 Completed Course October 2024 Course Study: Security Principles, Incidences Response, Business Continuity (BC), Disaster Recovery ,Access Control Concepts,Network Security and Security Operations. COURSERA E.learning.Canada.
- Management Completed Course with John’s Hopkins University United States in October 2024. Course Study: Principles of Management. COURSERA .
- Oil and Gas Industry Market Completed Course with Duke University United States in October 2024. Course Study: Oil and Gas Industry Operations and Markets. COURSERA ..
Languages
English
Native or Bilingual
Russian
Professional Working
Timeline
Information Technology Specialist
EMBASSY OF NIGERIA IN LITHUANIA
01.2022 - Current
Information Technology Specialist
EMBASSY OF NIGERIA IN UKRAINE
06.2011 - 02.2022
Network Engineer
STATE RESEARCH INSTITUTE OF AUTOMATED SYSTEM IN CO
07.2007 - 12.2008
Information Technology Specialist
INTER FINISH (AN ISP COMPANY)
01.2003 - 09.2004
Network Engineer
HENKERS COMMUNICATION
06.2001 - 12.2002
Master - Computer Science
Kyiv National University of Construction And Architecture
Bachelor - Computer Science
Kyiv National University of Construction And Architecture
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