COURAGE SHESHE JATO
vilnius,Lithuania
Summary
Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills .Also, an organised Textile sorter with knack for enhancing sorting processses and a knowledge of working in a warehouse.
Overview
6
6
years of professional experience
Work history
Textile sorter
ECO SERVICE
Vilnius, Lithuania
2024.02 - 2025.01
- Sorted various textile materials for efficient production flow.
- Followed standard operating procedures to maintain consistent results.
- Handled delicate fabrics carefully to prevent damage during sorting process.
- Gathered rejected materials for recycling, supporting sustainable practices.
Customer service representative
DEE-LITE CAMEROON
Douala, Cameroon
2022.07 - 2023.08
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction which help to increase the company sales by 15%
- Collaborated with sales team to maximize product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Also, manage over 50 customer calls per day and help solve customer technical issues.
Customer service specialist
SUN KISS
Douala, Cameroon
2020.02 - 2022.03
- Managed difficult situations for improved customer relations.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Assisted customers to facilitate their purchasing decisions.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Resolved complaints with effective problem-solving skills.
Brand promotor
Guiness Cameroon
Douala, Cameroon
2018.10 - 2020.01
- Ensured compliance with regulatory standards whilst engaging in promotional activities.
- Assisted in creating social media content, increasing online presence and reach of the brand.
- Initiated open dialogues with customers for understanding their needs better.
- Generated brand awareness by actively promoting products during events.
Education
Bachelor of Business Administration - Business Management
Kaziemiras Simonavicaus Universitetas
Vilnius 2023.11 -
Higher National Diploma - Business Management and marketing
Fomic Polytechnic University
Cameroon 2016.09 - 2019.06
A-Levels - Economics
Government Billingual High School
Douala .Cameroon 2014.09 - 2016.08
Skills
- Efficient time management
- Productivity and efficiency
- Microsoft suite expertise
- Resilience to stressful situations
- Problem-solving
- Multilingual
Languages
English
Native
French
Native
German
Intermediate
Timeline
Textile sorter
ECO SERVICE
2024.02 - 2025.01
Bachelor of Business Administration - Business Management
Kaziemiras Simonavicaus Universitetas
2023.11 -
Customer service representative
DEE-LITE CAMEROON
2022.07 - 2023.08
Customer service specialist
SUN KISS
2020.02 - 2022.03
Brand promotor
Guiness Cameroon
2018.10 - 2020.01
Higher National Diploma - Business Management and marketing
Fomic Polytechnic University
2016.09 - 2019.06
A-Levels - Economics
Government Billingual High School
2014.09 - 2016.08