Ieva Bairašauskaitė
Vilnius
Summary
Brave, hardworking, communicative, and creative are my key personal qualities. I have extensive experience in customer service and management. I am a fast learner with a strong desire for personal growth. Ambitious and always striving for self-improvement. I am capable of making the right decisions in various situations. I value teamwork and work well both independently and in groups. I have a basic knowledge of computer systems and software. I am able to handle stressful situations effectively. Flexible with time management.
Overview
8
8
years of professional experience
Work History
Barista
„Caffeine“, UAB Reitan Convenience Lithuania
06.2024 - Current
- Customer Service: Provided high-quality customer service, ensuring customer satisfaction and addressing inquiries or concerns promptly.
- Training New Employees: Trained and mentored new staff, helping them integrate into the team and understand company procedures.
- Beverage Preparation: Prepared a variety of beverages, maintaining high standards of quality, presentation, and customer satisfaction.
- Bar Maintenance: Ensured the bar area was well-organized, clean, and stocked, supporting smooth daily operations.
Bar Manager
„Akcentai“, UAB Grilis Ir Pramogos
02.2023 - 09.2023
- Cocktail Preparation: Prepared cocktails, ensuring quality and customer satisfaction.
- Bar Maintenance: Managed bar operations and kept it organized.
- Product Ordering: Handled product orders and inventory management.
- Customer Needs Fulfillment: Provided excellent service and tailored recommendations.
- Marketing Planning: Assisted with marketing strategies to boost customer engagement.
- Cash Register Log: Managed and updated cash register log.
Sales Manager
UAB Bitė Lietuva
07.2022 - 01.2023
- Customer Service via Phone: Provided customer support over the phone, ensuring satisfaction and addressing inquiries.
- Identifying Customer Needs via Phone: Effectively identified customer needs and provided tailored solutions.
- Service Sales via Phone: Promoted and sold services over the phone, assisting customers with their bookings and inquiries.
Customer Service Manager
UAB Bitė Lietuva
05.2021 - 07.2022
- Customer Communication: Engaged with customers to ensure satisfaction and resolve issues.
- Problem Solving: Addressed and resolved customer concerns effectively.
- Report Completion: Prepared and submitted various reports.
- Cash Register and Terminal Handling: Managed transactions using cash register and payment terminal.
- Service Sales: Sold services both in the salon and over the phone.
Barista Shift Manager
VERO CAFE, UAB Ex Prompto
01.2021 - 04.2022
- Customer Service: Provided high-quality service, ensuring customer satisfaction and promptly addressing inquiries or issues.
- Accounting Tasks: Assisted with invoicing, expense tracking, and supporting financial reporting.
- Beverage Preparation: Prepared and served beverages, maintaining quality and presentation.
- Inventory Management: Managed stock levels, placed orders, and ensured organized inventory.maintained.
Volunteer
Animal Shelter „Lesė“
04.2018 - 12.2022
- Assisted with special events and programs.
- Trained new volunteers to ensure they were prepared and effective in their roles.
- Used strong interpersonal communication skills to convey information to others.
- Provided attentive care to animals, maintaining their health and comfort.
- Facilitated the adoption process for homeless animals, ensuring they found suitable homes.
Volunteer
„Maisto Bankas“
05.2017 - Current
- Collected food donations to support individuals in need.
- Trained new volunteers to ensure they understood their roles and responsibilities.
Volunteer
„Big Brothers Big Sisters“
10.2018 - 05.2021
- Fostered positive relationships and personal growth for youth in the Big Brothers Big Sisters program.
Education
High School Diploma -
Vilniaus Pilaitės Gimnazija
Vilnius, Lithuania06-2021
Skills
- Customer service
- Excellent communication
- Teamwork and collaboration
- Positive attitude
- Organized and efficient
- Leadership qualities
- Adaptability and dependability
Languages
Lithuanian
Native language
English
Advanced
C1
Russian
Upper intermediate
B2
Timeline
Barista
„Caffeine“, UAB Reitan Convenience Lithuania
06.2024 - Current
Bar Manager
„Akcentai“, UAB Grilis Ir Pramogos
02.2023 - 09.2023
Sales Manager
UAB Bitė Lietuva
07.2022 - 01.2023
Customer Service Manager
UAB Bitė Lietuva
05.2021 - 07.2022
Barista Shift Manager
VERO CAFE, UAB Ex Prompto
01.2021 - 04.2022
Volunteer
„Big Brothers Big Sisters“
10.2018 - 05.2021
Volunteer
Animal Shelter „Lesė“
04.2018 - 12.2022
Volunteer
„Maisto Bankas“
05.2017 - Current
High School Diploma -
Vilniaus Pilaitės Gimnazija
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