Dainuolė Nakrušaitė
Human Resource Expert
Vilnius
Summary
My smile is my Logo, my personality is my Business Card, and how I leave others feeling after an experience with me is my Trademark. Thinking out of the box, down to earth, extraordinary personality, performance, and result-oriented team player with a wide general experience in the aviation industry, including a focus on human resource management. Highly passionate about Mentorship, Human Wellbeing and Mindfulness. Proactive leader maintaining good judgment and focused on preparing not repairing. A well-organized, dynamic, resilient, charismatic, creative, open-minded, and enthusiastic person with a strong sense of responsibility and gifted talent to inspire devotion in others. My core key competencies are diplomacy, creativity, empathy, resilience and positive attitude.
Overview
27
27
years of professional experience
4
4
Certification
Work History
Crew Resource Manager
GetJet Airlines Holding
Vilnius, Vilniaus
02.2023 - 02.2024
- Developed and implemented resource management policies, procedures and processes.
- Managed the recruitment process by screening, interviewing and selecting qualified candidates.
- Held exit interviews and documented information discussed with employees.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Acknowledged Microsoft, Workable, Zoho, Monday, Raido (rostering and planning) digital and software platforms.
Emergency Response Plan Manager
GetJet Airlines Holding
Vilnius
03.2022 - 02.2023
- Performed regular inspections of vehicles and equipment used for Emergency Response purposes.
- Maintained up-to-date records of all training activities related to Emergency Response efforts.
- Coordinated with local and external ERP agencies, and other first responders to facilitate efficient responses to emergencies.
- Conducted periodic drills and exercises to test the effectiveness of emergency response plans.
- Coached, mentored and trained team members in order to improve their awareness, resilience, stress management and the way of responding to emergency situations.
Head of Cabin Crew & HR & Managing Instructor
MJet Business Aviation
Vienna, Moscow
10.2013 - 10.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, EASA regulations, industry standards, local aviation authorities.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted Safety/CRM/Inflight VIP Service lectures, demonstrations and group activities in order to enhance learning experience.
- Implemented instructional materials and curriculum to meet specific program needs.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Collaborated with other training organizations, organized and conducted initial, recurrent, conversion, refresher courses according to EASA requirements and aviation training programs.
- Maintained positive relationships with vendors providing key resources for VIP services operations.
- Assisted in training new employees on proper protocols related to providing VIP services.
Sales Executive
The Cohen International Group
Bahrain
01.2013 - 04.2013
- Contacted current and potential clients to promote products and services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Described merchandise and explained use, operation and care.
Product Development Manager & CRM Instructor
Baltic Aviation Academy
Vilnius
10.2010 - 01.2013
- Conducted and provided Human Performance and Crew Resource Management (CRM) courses for multi-cultural international flight crew and staff involved in flight operations.
- Ensured compliance with industry regulations related to product launches.
- Managed vendor relationships related to product development initiatives.
- Established timelines for each phase of product development process.
- Analyzed data and member information to support formulation of product strategy.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Developed Base and Line training product in cooperation with other international airlines and flight training organizations for self-sponsored pilots.
In-flight service Manager&Instructor
Star 1 airlines
Vilnius
09.2009 - 09.2010
- Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Providing crew resource management and customer service training.
Instructor and Senior Cabin Crew
airBaltic
Vilnius/Riga
05.2004 - 09.2009
- Performance and quality management, developing customer in-flight service standards, supervising, giving feedback
- Providing customer service and crew resource management training.
Airline Cabin Crew
Lithuanian Airlines
Vilnius
03.1997 - 04.2004
Education
Master HR & Organization - Rome Business School
03.2023
Flow Coaching/ Mindfulness -
Center of Coaching by Oleg Kovrikov
08.2020
Organizational Psychology Certificate - Center of Human and Psychology studies. Organizational psychology.
06.2009
Bachelor - Mykolo Romerio University of Law and Public Administration
06.2007
Colleague of Transport - Specialist of passengers service on board and airport.
05.1998
An Instructional techniques course -
Integrated Team Solutions
Human performance and limitations/ Crew Resource Managment-course -
Integrated Team Solutions
Airbus Cabin Crew Instructor qualification course -
AIRBUS
Facilitators training of Leadership -
Mandevco
Active Customer Service course -
OVC consulting
Skills
- Critical thinking and problem-solving
- Creativity
- Decision Making
- Problem-Solving Abilities
- Professionalism
- Diplomacy
- Empathy
- Conflict Resolution
- Communication Skills
- International mindset
- Talent Management
- Customer Relationship Management
- Stress Management
- Team Leadership
- Creative Thinking
- Reliability
Personal Information
- Place of Birth: Lithuania
- Title: HR&Crew&Training Management
- Date of Birth: 04/06/75
- Nationality: Lithuanian
- Driving License: EU
Languages
- English
- Russian
- Lithuanian - Native
References
- Mr. Sven Erick Larrson, MJet Training Manager/AVCO Training Center owner, +46 72 1838880, sla@avco.se
- Mrs. Oksana Tiuchtij, Getjet Airlines, Head of HR, +370 648 18525
Hobbies and Interests
I like fashion, arts, books, music, handcrafts, gardening, coaching mindfulness (life flow mentor), yoga, dancing, playing golf, traveling, discovering cultural differences, customs, traditions, and human wellbeing secrets. My inspiration - nature and music.
Affiliations
- Keen on Human Design, a system for self-identification to provide insights into human's unique personality and life path. Preparing readings and consulting individuals on strategies and methods for well-being to enhance overall quality of life, work and life balance.
Certification
- EASA Cabin Crew Attestation
- Licensed Train to Trainee
- Certified Crew Resource Managment Facilitator
- Certified Airbus family Safety Instructor
Timeline
Crew Resource Manager
GetJet Airlines Holding
02.2023 - 02.2024
Emergency Response Plan Manager
GetJet Airlines Holding
03.2022 - 02.2023
Head of Cabin Crew & HR & Managing Instructor
MJet Business Aviation
10.2013 - 10.2021
Sales Executive
The Cohen International Group
01.2013 - 04.2013
Product Development Manager & CRM Instructor
Baltic Aviation Academy
10.2010 - 01.2013
In-flight service Manager&Instructor
Star 1 airlines
09.2009 - 09.2010
Instructor and Senior Cabin Crew
airBaltic
05.2004 - 09.2009
Airline Cabin Crew
Lithuanian Airlines
03.1997 - 04.2004
Master HR & Organization - Rome Business School
Flow Coaching/ Mindfulness -
Center of Coaching by Oleg Kovrikov
Organizational Psychology Certificate - Center of Human and Psychology studies. Organizational psychology.
Bachelor - Mykolo Romerio University of Law and Public Administration
Colleague of Transport - Specialist of passengers service on board and airport.
An Instructional techniques course -
Integrated Team Solutions
Human performance and limitations/ Crew Resource Managment-course -
Integrated Team Solutions
Airbus Cabin Crew Instructor qualification course -
AIRBUS
Facilitators training of Leadership -
Mandevco
Active Customer Service course -
OVC consulting
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