Darius Pacevicius
Kaunas
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
IT Specialist
MB shopbysiegel
08.2020 - 05.2022
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Performed server backups and changed and replaced backup tapes daily.
IT Specialist
UAB MASINIU RENGINIU APTARNAVIMO GRUPE
12.2010 - 03.2019
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed server backups and changed and replaced backup tapes daily.
Junior Linux System Administrator
UAB Interdata
05.2007 - 03.2010
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
- Resolved vulnerabilities by making improvements to network security.
Education
High School Diploma -
Vytauto Didžiojo Universiteto „Rasos“ Gimnazija
Kaunas, Lithuania05.2002
Skills
- Analytical and Methodical
- User Experience
- Issue and Resolution Tracking
- Organizational Skills
- Software Diagnosis
- Data Recovery
- Resolving Problems and Incidents
- Computer Hardware Knowledge
- Network Configuration and Support
- Remote Technical Support
Timeline
IT Specialist
MB shopbysiegel
08.2020 - 05.2022
IT Specialist
UAB MASINIU RENGINIU APTARNAVIMO GRUPE
12.2010 - 03.2019
Junior Linux System Administrator
UAB Interdata
05.2007 - 03.2010
High School Diploma -
Vytauto Didžiojo Universiteto „Rasos“ Gimnazija
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