David Garuba
Vilnius
Summary
Confident communicator with knack for problem-solving and collaboration. Proven track record in adapting to new challenges and learning quickly. Strong organisational skills and ability to manage multiple tasks efficiently. Enthusiastic about contributing to team success and delivering impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
HelloMe Limited
02.2023 - 11.2024
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Collaborated with cross-functional teams to facilitate issue resolution and improve customer satisfaction.
- Negotiated solutions in challenging situations, achieving positive outcomes for both the customer and the company.
- Conducted in-depth analysis of customer feedback to identify trends and areas for improvement.
- Utilised CRM systems to track customer interactions and history, enabling more personalised support.
Customer Service Representative
K-Shelvy Lead Innovation
05.2021 - 10.2022
- Addressed customer service enquires quickly and accurately.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Maximised customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Built rapport with customers through courteous and professional communications.
Customer Service Representative
Quick IT Services Limited
08.2015 - 10.2016
- Managed the onboarding and offboarding process for both individual clients and companies
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Maintained up-to-date knowledge of products, services and policies to provide informed support to customers
- Maintained engaging conversations with customers to build relationships and upsell further products.
Education
Master of Science - Business Logistics
Vytautas Magnus University
2023
Bachelor of Science - Business Administration
Vytautas Magnus University
2020
Skills
- Hospitality management
- Complaint handling
- Client communication
- Data visualization tools
- MS Office
- Problem Solving
- Communication
- Analytical thinking
- Logical thinking
- Attention to details
- Customer Due Diligence
- CRM software proficiency
Languages
English
Proficient
C2
Certification
- Data Analytics certified - Vilnius Coding School
DRIVING LICENSE
Category B Auto
Timeline
Customer Experience Manager
HelloMe Limited
02.2023 - 11.2024
Customer Service Representative
K-Shelvy Lead Innovation
05.2021 - 10.2022
Customer Service Representative
Quick IT Services Limited
08.2015 - 10.2016
Bachelor of Science - Business Administration
Vytautas Magnus University
Master of Science - Business Logistics
Vytautas Magnus University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
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