ATEH CHRISTOPHINE CHI

Responsible of overseeing and coordinating all operations of SPECTRA BEAUTE branch. My duties include building relationship with clients and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch

• Manage employees and lead day to day responsibilities of the Branch
• Assist with customer service to ensure overall customer satisfaction.
• Work to grow business and customer acquisition.
• Coordinates branch level strategy meetings aimed at improving operations and creating friction-less processes for customers.
• Prepare and coordinates branch work schedules in a way that reduces burnout and maximizes customer experience
• Direct all operational aspects including, operations, customer service, human resources administration and sales
• Receive and review daily reports and works with heads of departments to review customers complaints and develop a plan of action

• Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Maximized staff performance by assisting with training, onboarding, and performance evaluations.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Supervise team members so as to ensure excellent customer experience at all touch points
• follow up first time customers so as to ensure harmonizes customers satisfaction and as such ensuring their return and long stay
• Rate team members every week base on their performances in customers satisfaction
• Communicating with customers through various channels
• Maintaining a positive, empathetic, and professional attitude towards customers at all time
• processing booking and managing customers request
• keeping records of customer interactions, transactions, comments,and complaints,in the dedicated system and register