DEVINDA BANDARA | Data & Operations Analyst
Vilnius,Lithuania
Summary
A detail-oriented and proactive Data and Operations Analyst with over 7 years of experience in operations quality, system process management, and data validation within global environments. Proven to drive service-level excellence, enhance system workflows, and support Agile project delivery using tools like Jira, Tableau, OKTA, and SharePoint. Skilled in stakeholder communication and cross-functional collaboration, with a background in team leadership that provides a unique perspective on managing team productivity and achieving targets.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Recognition Process Analyst
Global System Solutions International (PVT) Ltd
Colombo, Sri Lanka
2022.07 - 2025.05
- Managed recognition data validation, second-level verifications, and integrity checks across multiple projects using Jira, Confluence, Tableau, Trax, OKTA, SharePoint, and Google Sheets to ensure accuracy and compliance.
- Created and maintained dashboards, reports, and client system updates to monitor SLA, productivity, and system issues; provided effort estimates and supported process improvements.
- Collaborated with cross-functional teams (Product, QAQC, Training, Analysts) and stakeholders, including clients, for data updates, ticket handling, and issue resolution.
- Supported project setup, conducted analysis for recognition clarifications, and ensured seamless workflow execution in alignment with business goals.
Operations Quality Coordinator
Softline Technologies (PVT) Ltd
Colombo
2019.04 - 2022.06
- Monitored operational workflows, conducted internal audits, and tracked SLA compliance using SharePoint, Google Sheets, and Jira.
- Partnered with teams to identify process gaps, implement corrective actions, and optimize recurring tasks for improved efficiency.
- Created training materials, onboarded new staff, and maintained task boards to support project execution and team productivity.
- Conducted weekly compliance checks, gathered feedback, and proposed workflow enhancements to strengthen data governance.
Team Leader
LOLC Life Assurance (PVT) Ltd
Colombo
2017.08 - 2018.07
- Led and motivated a team of advisers, handling recruitment, training, coaching, and performance monitoring to achieve sales targets.
- Ensured regulatory compliance, provided feedback, and supported the closing of high-value deals to maintain client satisfaction.
- Built and maintained strong client relationships to drive renewals and customer loyalty.
- Prepared performance reports, coordinated with departments, and ensured smooth team operations.
Education
Professional Bachelor in Business Management - Future Business and Artificial Intelligence
SMK College of Applied Sciences
Vilnius, Lithuania 2025.02 - 2028.01
Diploma - English
ESOFT Metro Campus
Colombo,Sri Lanka 2018.03 - 2019.03
G.C.E. Advanced Level - Commerce
Asoka College
2013.01 - 2015.08
Skills
- MS Excel
- Data Validation & Quality Assurance
- Agile Workflow (Jira, Confluence)
- Stakeholder Management
- Cross-functional Communication
- SLA & Accuracy Tracking
- Tableau / Data Visualization
- UAT, Effort Estimation, System Checks
- OKTA, Trax, BO Platforms
- Google Sheets & SharePoint
- Database Management
LANGUAGES
English
Advanced
Timeline
Professional Bachelor in Business Management - Future Business and Artificial Intelligence
SMK College of Applied Sciences
2025.02 - 2028.01
Recognition Process Analyst
Global System Solutions International (PVT) Ltd
2022.07 - 2025.05
Operations Quality Coordinator
Softline Technologies (PVT) Ltd
2019.04 - 2022.06
Diploma - English
ESOFT Metro Campus
2018.03 - 2019.03
Team Leader
LOLC Life Assurance (PVT) Ltd
2017.08 - 2018.07
G.C.E. Advanced Level - Commerce
Asoka College
2013.01 - 2015.08