Diana Muscinskaite
Ignalina,09
Summary
Accomplished Assistant Store Manager at Lidl, adept in team building and leadership, significantly enhancing store efficiency and customer satisfaction. Skilled in inventory control and staff supervision, fostering a positive work environment and developing a loyal customer base. Demonstrated expertise in problem-solving and customer service, driving operational excellence and sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Lidl
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Dispenser
Britannia Pharmarcy
08.2021 - 07.2023
- Conducted regular audits of medication storage areas, identifying opportunities for improvement in organization or cleanliness standards.
- Assisted in training new employees, sharing expertise and fostering a supportive team environment.
- Developed customized medication packaging solutions for patients requiring specific dosing schedules or instructions, enhancing adherence rates among diverse clientele groups.
- Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally.
- Provided expert consultations on over-the-counter medications, helping customers make informed decisions about their healthcare needs.
- Maintained up-to-date knowledge on new medications and industry regulations, ensuring adherence to best practices in pharmaceutical care.
- Enhanced pharmacy workflow by maintaining a well-organized inventory of medications and supplies.
- Increased patient satisfaction by providing efficient and accurate medication dispensing services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Assistant Manager
Poundland
10.2017 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Vidiskiu Gimnazija
Ignalinos Rj Vidiskes, Lithuania06.2017
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Inventory Control
- Team Building and Leadership
- Time Management
- Attention to Detail
- Staff Supervision
Languages
Lithuanian
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Lidl
10.2023 - Current
Dispenser
Britannia Pharmarcy
08.2021 - 07.2023
Assistant Manager
Poundland
10.2017 - 07.2021
High School Diploma -
Vidiskiu Gimnazija