Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic

Diana Utkevičiutė - Motijauskienė

Klaipėda

Summary

Multi-tasking Manager, creating positive workplace culture and high-performing teams.

Collaborative with coworkers to promote engaged, empowering work culture and value added customer service. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Head of Sales, Deputy Manager

Marino Projektai UAB
07.2024 - Current
  • Started as a head of sales responsible for a sales team of 12 employees. After 2 months was asked to be a second deputy manager, responsible for sales and customer service.
  • On the daily basis, dealing with service development teams for improvements of the customer service, taking care of customers' claims, debts.



Liner Manager: Hamburg Süd / Alianca Branch

KONTRANSA UAB
09.2012 - 12.2023
  • Planning, organizing, and control of company activities;
  • Maintenance of business relations with customers and vendors;
  • Communication with liner head offices;
  • Active sales;
  • Personnel administration and distribution of tasks;
  • Finance ratio analysis, monitoring of accounts receivable;
  • Sales and financial budgeting;
  • Preparation of reports;
  • Dealing with claims.

Country Manager: APL Front Office

APL Agencies UAB
10.2006 - 07.2012
  • APL (American President Lines) front office was officially opened in 2006 on October 1st. I have started with office setup, recruiting the team, maintaining the customers, and searching for vendors. At the same time, monitoring the establishment of a representative APL office in Belarus.
  • Daily responsibilities: planning, organizing of company daily activities, control of operations (supervising of timely booking confirmations, correspondence with customers and own agencies, timely B/L issuing, customer invoicing, vessel allocation control), performance monitoring, active sales in Lithuania and Republic of Belarus (rate quotations, maintenance of business relations with current customers, development of new relations with potential customers), actively introducing new products (new services or e-commerce products), communication and selection of vendors (following strict vendor selection program, control of the process), finance monitoring, including administration of accounts receivable, implementation of the budget (both sales and financial), analysis of financial ratios, approving payments to the vendors, personnel issues (hiring, position rotation, motivation, task identification, personal meetings at least twice per year), deal with claims (registering and perusing cargo claims following APL processes, representing Company’s interests), decision making on various issues. Representation of the Company at courts, customs, tax inspection, social insurance, and other governmental institutions. Constant reporting to the trade of local market changes to be competitive and maintain the market share. Filling of documents for customs Authorized Economic Operator (safety and security) certification.
  • Working with in-house APL programs, and installing new programs, to facilitate the ongoing work processes. Constantly attending APL tutorial programs to improve technical skills.
  • Achievements: on June 5th, 2009 Company received AEO certificate, facilitating customs clearance. The process took one year.
  • One of the main goals was achieving volume growth: year by year volumes increased to more than 160 000 TEU of laden boxes annually.

Director

UAB „Kontransa“ as agent of American President Lines (APL)
07.2005 - 10.2006
  • Planning, organizing, and controlling company activities, maintenance & development of business relations with customers and vendors, sales activities in Lithuania and Belarus, communication to APL head office, personnel issues and workflow planning/control, finance control, and dealing with claims.
  • Responsible for activities of Lithuanian and Belarusian offices. Reporting to the shareholders.

Export customer service

UAB „Kontransa“ as agent of American President Lines (APL)
05.2003 - 06.2005
  • Export customer service: communication with customers, transport planning, booking release, preparation of documents, system updates, invoicing, monitoring of accounts receivable, and reporting to management.

Education

Master of Arts degree - Management

LCC International University
08.2020

Certificate of International seminar - Port Logistics

APEC
02.2008

Bachelor degree - Business Administration

LCC International University
04.2005

Skills

  • Sales coaching
  • Key account growth
  • Sales operations
  • CRM proficiency

LANGUAGE SKILLS

Mother tongue(s): Lithuanian
Other language(s)
English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Russian
LISTENING C1 READING B2 WRITING B1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Timeline

Head of Sales, Deputy Manager

Marino Projektai UAB
07.2024 - Current

Liner Manager: Hamburg Süd / Alianca Branch

KONTRANSA UAB
09.2012 - 12.2023

Country Manager: APL Front Office

APL Agencies UAB
10.2006 - 07.2012

Director

UAB „Kontransa“ as agent of American President Lines (APL)
07.2005 - 10.2006

Export customer service

UAB „Kontransa“ as agent of American President Lines (APL)
05.2003 - 06.2005

Certificate of International seminar - Port Logistics

APEC

Bachelor degree - Business Administration

LCC International University

Master of Arts degree - Management

LCC International University

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Diana Utkevičiutė - Motijauskienė