Ebele Ijoma
Laurel,Maryland
Summary
Dynamic leader with a proven track record at the Embassy of Nigeria, adept in technology proficiency and effective verbal communication. Excelled in staff training, problem-solving, and implementing innovative solutions to enhance operational efficiency. Achieved significant improvements in stakeholder relationships and customer satisfaction through strategic planning and team mentorship.
Diligent Customer Service efficiency, with solid background leading administrative departments. Proven track record of optimizing office procedures and enhancing team productivity through effective management. Demonstrated leadership and organizational skills, consistently ensuring smooth operations and high employee morale.
Overview
21
21
years of professional experience
Work History
Administrative Department Head
Embassy of Nigeria
06.2021 - Current
- Cultivated strong relationships with key stakeholders through consistent engagement and proactive communication efforts.
- Defined performance expectations, identified professional development and training opportunities and evaluated professional growth through performance reviews.
- Implemented innovative solutions to address complex administrative challenges, ensuring timely resolution and minimal disruption.
- Provided technical direction through development of outstanding technical capabilities within department.
- Completed bi-weekly payroll for 21 employees.
Customer Service Manager
Awokoya, Awokoya & Co.
09.2016 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
MIGRANT ASSISTANT
Unhcr
04.2009 - 07.2015
- Assisted in organizing office supplies and equipment to maintain a tidy work environment.
- Scheduled appointments and meetings to ensure efficient time management for team members.
- Improved office communication by relaying messages promptly between departments.
- Supported daily operations, ensuring smooth workflow for administrative tasks.
- Support migrant on relocation process
- Counseling
Customer Service Lead
Embassy Of Nigeria
11.2003 - 06.2009
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Bachelor of Arts - Mass Communication
University of Lagos
Nigeria03-1994
Skills
- Effective Verbal Communication
- Staff training and development
- Technology proficiency
- Meeting facilitation
- Problem solving
Timeline
Administrative Department Head
Embassy of Nigeria
06.2021 - Current
Customer Service Manager
Awokoya, Awokoya & Co.
09.2016 - 07.2020
MIGRANT ASSISTANT
Unhcr
04.2009 - 07.2015
Customer Service Lead
Embassy Of Nigeria
11.2003 - 06.2009
Bachelor of Arts - Mass Communication
University of Lagos
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