Edvinas Juška
Vilnius
Summary
High-performing professional with integrity and leadership skills. Flexible in different situations and dynamic conditions. Committed to continuous learning and personal growth, with a passion for cultural exchange and development.
Overview
7
7
years of professional experience
Work History
Officer in Customer Care Delivery Finland
"Danske Bank"
09.2023 - Current
- Ensure the delivery of Everyday Banking Corporate services for Finnish business and VIP customers on a day-to-day basis.
- Collaborate closely with Finnish adviser teams and key stakeholders to optimize solutions for customers.
- Actively contribute to the 'Forward28' project, focused on increasing automation of everyday processes and improving the efficiency of service delivery.
- Joined the 'People Development' community, which focuses on helping colleagues enhance their knowledge within the bank, while providing opportunities for networking and personal growth.
Operations Specialist (Swedish team)
UAB "Intrum Global Business Services"
02.2022 - 09.2023
- Led a process review project in collaboration with Swedish colleagues to revamp segment instructions, resolving process errors, and increasing overall efficiency.
- Regularly stood in for the team leader during morning meetings, demonstrating strong leadership and interpersonal skills.
- Built and maintained strong relationships, contributing to a collaborative team environment.
Internship
The Nordic language school "Siaures kryptimi"
09.2021 - 12.2021
- Supported Swedish teachers by assisting with the creation of assignments and reviewing papers.
- Contributed to the teaching and learning process by ensuring assignments were well-designed and aligned with learning objectives.
Consumer Protection of Digital Consumption
Erasmus+
Ankara
06.2024 - 06.2024
- Worked with international teams to find better ways to protect consumers online.
- Conducted research to find challenges and opportunities related to consumer rights.
Maintenance, Barback
WORK AND TRAVEL USA
Boston
06.2019 - 09.2019
- Gained exposure to diverse cultures and traveled extensively during the summer, broadening my worldview.
- Despite working long hours, I had one of the most rewarding summers of my life.
Event promoter
Music event planning organisation "Markuva"
01.2021 - 01.2024
- Managed bookings and arranged logistics, like transportation and accommodations.
- Provided full support to artists, helping them get familiar with the city, and ensuring they had all necessary resources.
Consultant
Volunteer for COVID-19 "1808" line
10.2020 - 01.2021
- Contributed to supporting individuals during the economic and social challenges caused by the pandemic.
Soldier volunteer
KASP "Darius and Girenas" battalion
04.2017 - 04.2021
- Fulfilled my duty to my country, demonstrating commitment and service.
Education
Scandinavian History And Culture
Vytautas Magnus University
Kaunas06-2022
Skills
- Innovation and Creativity
- Strategic Planning
- Fast Learner
- Adaptability
- Communication Skills
- Project Management
Languages
Lithuanian
First Language
English
Advanced (C1)
C1
Swedish
Elementary (A2)
A2
Timeline
Consumer Protection of Digital Consumption
Erasmus+
06.2024 - 06.2024
Officer in Customer Care Delivery Finland
"Danske Bank"
09.2023 - Current
Operations Specialist (Swedish team)
UAB "Intrum Global Business Services"
02.2022 - 09.2023
Internship
The Nordic language school "Siaures kryptimi"
09.2021 - 12.2021
Event promoter
Music event planning organisation "Markuva"
01.2021 - 01.2024
Consultant
Volunteer for COVID-19 "1808" line
10.2020 - 01.2021
Maintenance, Barback
WORK AND TRAVEL USA
06.2019 - 09.2019
Soldier volunteer
KASP "Darius and Girenas" battalion
04.2017 - 04.2021
Scandinavian History And Culture
Vytautas Magnus University
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