EFRAZILE SHENTEH KIMBI
Seskines G 63
Summary
A self-motivated and detail-oriented professional seeking greater opportunities to deliver exceptional results. Known for adept problem-solving skills. A dedicated team player and also individually with excellent communication skills, committed to continuous learning, exceeding expectations and achieving excellence in all endeavors.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
QUALITY ASSURANCE CONTROL
UPTECH CONSULTING FIRM
01.2024 - Current
- Performing root cause analysis and implementing corrective actions to prevent recurrence of quality issues
- Training staff on quality control procedures and best practices
- Participating in internal and external audits and inspection
- Collaborating with cross-functional teams to address quality issues and drive continuous improvement
- Analyze data for improvement
- Stay updated on industry standards.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Managed over 50 customer calls per day and Increased sales by 10%".
Front Desk Receptionist Intern
Best Western Hotel
09.2023 - 12.2023
- Greeted customers upon arrival and handled check-in/check-out processes efficiently.
- Answered guests' queries regarding services provided by the hotel and local attractions.
- Processed payments through cash or credit cards and issued receipts for all transactions.
- Provided daily reports on occupancy status and guest feedback to the management team.
- Ensured compliance with hotel policies and procedures related to front desk operations.
Game TV presenter
Betgames tv demo
2 2022 - 03.2023
- Worked as tv presenter, presented different games, learned time management since it is 24/7 job, maintained high standards of service levels to customers and kept it professional in other to have long term relationship
- Maintained professionalism under pressure, consistently delivering top-notch performances despite unforeseen challenges or tight deadlines.
- Delivered accurate and timely news updates, providing viewers with reliable information on current events.
- Stayed informed on industry trends and emerging topics through continuous professional development opportunities and self-directed learning efforts.
waitress
CINEMILES BAR
02.2018 - 11.2019
- I was serving customers, providing information on menus, multi tasking by collecting bills and still doing dishes
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Hairstylist
Mado's Beauty Saloon
01.2012 - 01.2017
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Education
GED -
KIAWITECHIT ACADEMY
Texas 04.2024 - 11.2024
Higher (bachelor) -
INTERNATIONAL SCHOOL OF LAW AND BUSINESS
Vilnius Lithuania 04.2021 - 04.2024
Skills
- Communication
- Problem Solving
- Time Management
- Interpersonal Relationships
- Organization
- Quality inspection techniques
- Experience with SQL, Service Now / Jira
- Microsoft (Word, Office, Excel) - Experienced
- Team Player
Affiliations
11/2021, Present, Camlita
Hobbies
Gyming is part of my life interest, learning other culture and lifestyle, Travelling swimming, dancing and reading, listening to music and Cooking
Languages
English
French
Timeline
GED -
KIAWITECHIT ACADEMY
04.2024 - 11.2024
QUALITY ASSURANCE CONTROL
UPTECH CONSULTING FIRM
01.2024 - Current
Front Desk Receptionist Intern
Best Western Hotel
09.2023 - 12.2023
Higher (bachelor) -
INTERNATIONAL SCHOOL OF LAW AND BUSINESS
04.2021 - 04.2024
waitress
CINEMILES BAR
02.2018 - 11.2019
Hairstylist
Mado's Beauty Saloon
01.2012 - 01.2017
Game TV presenter
Betgames tv demo
2 2022 - 03.2023
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