Egbo Sunday Daniel
Vilnius
Summary
Enthusiastic professional with proven ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of consistently exceeding sales targets. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer Assistant
Egbo Global Resources Management
Abuja
03.2019 - 01.2020
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
Sales Intern
Egbo’s Global
Abuja
02.2017 - 01.2020
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Sales representative
Nnpc, Nigerian National Petroleum
Niger
04.2015 - 06.2016
- I use to manage tickets for petroleum products
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Quoted prices, credit terms and other bid specifications.
Education
Bachelor - International Business Management
International School of Law And Business Vilnius, Plateau State Polytechnic, University
06.2023
Diploma - Accounting
Plateau State Polytechnic Jos, Nigeria
Jos, Plateau State Nigeria 2018
Skills
- Service Assistance
- Retail Sales Customer Service
- Sales Tracking
- Serve Customers
- Order and Invoice Processing
Certification
Cisco programing Expert Courses, seminars 2018.02 Duration (in hours): 2000 Organiser: cisco Title: programing Have certificate (Valid till: 2041.02) Recommendations Contact person:,
Company: Egbo's Global Resources Position: sales Manager
Hobby
Playing football
Reading books
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Costumer Assistant
Egbo Global Resources Management
03.2019 - 01.2020
Sales Intern
Egbo’s Global
02.2017 - 01.2020
Sales representative
Nnpc, Nigerian National Petroleum
04.2015 - 06.2016
Bachelor - International Business Management
International School of Law And Business Vilnius, Plateau State Polytechnic, University
Diploma - Accounting
Plateau State Polytechnic Jos, Nigeria
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