EGLĖ MATILDA BARTASŪNAITĖ
Vilnius
Summary
Experienced Trust and Safety Specialist with a demonstrated history of ensuring platform compliance and user safety at Vinted. Proven expertise in moderating content, identifying counterfeit goods, and implementing proactive safety measures. Adept at managing high volumes of alerts and tickets, collaborating with internal teams, and maintaining platform integrity. Strong background in customer service, communication skills, and knowledge of safety procedures. Career goal: to continue enhancing platform security and user experience through innovative solutions.
Overview
5
5
years of professional experience
Work History
Trust and Safety Specialist
Vinted
02.2025 - Current
- Moderate and review platform content to ensure compliance with safety standards and community guidelines, with a special focus on specific platform items.
- Provide insights and feedback to improve platform security and user experience, contributing to the development of proactive safety measures.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Online Anti-Counterfeit Expert
Vinted
07.2024 - 02.2025
- Handle and prioritise two types of tasks: alerts and tickets. Alerts are quick tasks requiring immediate decisions, while Tickets involve more detailed analysis of potential counterfeit content or policy violations.
- Work efficiently and accurately to manage a high volume of alerts and tickets each day, ensuring timely responses to maintain platform safety and integrity.
- Analyse and review flagged items, focusing on identifying counterfeit goods or fraudulent listings, and take appropriate action to remove or mitigate threats.
- Collaborate closely with the internal team to ensure proper workflow management, and ensure each task aligns with the platform’s anti-counterfeit strategies.
- Continuously monitor trends in counterfeit activity, proactively addressing emerging threats to safeguard both users and brands.
- Ensure platform compliance by removing harmful or counterfeit content in accordance with safety protocols and company guidelines, contributing to a secure, trustworthy environment.
Anti-Counterfeit Associate
Vinted
12.2023 - 07.2024
- Identify and investigate potential counterfeit products in the market
- Analyze and authenticate products to determine their authenticity
- Conduct research to stay updated on emerging trends and technologies related to counterfeiting
Bartender
Who Hit John
09.2022 - 09.2023
- Developed innovative and appealing seasonal drink menus, showcasing creativity and understanding of flavor combinations and trends
- Gained experience in inventory control, ensuring that the bar is well-stocked, minimizing waste, and optimizing profitability
- Collaborated effectively with colleagues to ensure a smooth flow of service and customer satisfaction
Customer Success Agent
Cybercare
02.2022 - 08.2022
- Developed a strong understanding of cybersecurity products and services, enabling effective communication with clients about their technical needs
- Gained the ability to troubleshoot and resolve complex technical issues promptly, ensuring customer satisfaction
- Acquired skills in de-escalating and resolving conflicts to ensure positive customer interactions
- Established strong partnerships with industry influencers to expand the company''s network while enhancing its credibility as an expert resource provider in its field.
Cook
Take Eat Easy
03.2020 - 08.2020
- Established and maintained an organized and efficient kitchen workflow.
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment.
- Ensured a welcome environment for the guests.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
COURSES - BARTENDING
Vilnius Bartender Academy
Vilnius2023
DIGITAL MARKETING AND ECOMMERCE - Digital Marketing and E-Commerce
Coursera/Google
07.2024
BA - TEXTILE DESIGN
Vilnius Academy Of Arts
Vilnius2023
Skills
- Fast Learner
- Ability to Work in a Team
- Ability to Multitask
- Experienced with Microsoft Office/Google Workspace
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Knowledge of safety procedures
- Proactivity
- Collaboration skills
- Time management abilities
- Creative thinking
Languages
Lithuanian
First Language
English
Proficient
C2
Personal Information
Date of birth: 2001-06-05
Timeline
Trust and Safety Specialist
Vinted
02.2025 - Current
Online Anti-Counterfeit Expert
Vinted
07.2024 - 02.2025
Anti-Counterfeit Associate
Vinted
12.2023 - 07.2024
Bartender
Who Hit John
09.2022 - 09.2023
Customer Success Agent
Cybercare
02.2022 - 08.2022
Cook
Take Eat Easy
03.2020 - 08.2020
COURSES - BARTENDING
Vilnius Bartender Academy
DIGITAL MARKETING AND ECOMMERCE - Digital Marketing and E-Commerce
Coursera/Google
BA - TEXTILE DESIGN
Vilnius Academy Of Arts
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