Ekinde Akwe
Douala
Summary
I am a Technical support representative /Project Manager ,prone to solving complex network, systems and database issues. Competent in troubleshooting network, hardware systems and Database issues while responding to customer support issues. Seeking a position in a professional organization to work for the growth of the company and to foster returns
Overview
5
5
years of professional experience
Work History
IT - Sales Consultant
MFI Cameroon
Pune
07.2023 - Current
- Scheduling, service protocol improvements and quality assurance
- Supported customers with online billing and account issues at the base level
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Displayed strong interpersonal and courtesy skills with all customers interactions over phone and mails
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Listened to customers to understand needs and refer to optimal services.
Technical Support Engineer
Hexaware Technologies
Mumbai
01.2020 - Current
- Assisted in network maintenance
- Supported customers via remote access to install software, troubleshoot system applications
- Resolved customer complaints and concerns with strong verbal and negotiation skills in different languages
- Displayed strong interpersonal and courtesy skills with all customers interactions over phone and mails
- Handling request and incident tickets on SNOW
- Creating and managing accounts on Active directory
Education
G.C.E Ordinary -
Bishop Rogan Minor Seminary
Buea10.2022
Bcom -
MGU Meghalaya
Meghaleya07.2017
G.C.E Advanced levels -
Bishop Rogan Minor Seminary
Buea06.2004
Skills
- Network Maintenance
- Troubleshooting and repairs
- Installation of Software
- Database Administration
- Client Communication
- Market research
- Customer relationship management
- Software installation
- Network troubleshooting
- Incident management
- Time management
- Problem solving
- Data analysis
- Customer communication
- Quality assurance
- Process improvement
- Sales negotiation
- Remote technical support
- Sales funnel management
- Sales proposal creation
- Project management
- Product and service sales
- Customer retention
- Staff training
References
Damola Williams, WAT Tech Solutions, Damola_tiamiyu@yahoo.com, +919673413083
Languages
- English
- French
- German
Timeline
IT - Sales Consultant
MFI Cameroon
07.2023 - Current
Technical Support Engineer
Hexaware Technologies
01.2020 - Current
G.C.E Ordinary -
Bishop Rogan Minor Seminary
Bcom -
MGU Meghalaya
G.C.E Advanced levels -
Bishop Rogan Minor Seminary
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