Elvinas Augaitis

• Built and monetized niche digital product marketplaces in the gaming industry.
• Grew a trust-based sales model through direct marketing, word of mouth, and online platforms.
• Managed buyer relationships, transaction flow, and digital product delivery.
• Handled fulfillment, pricing strategy, payment processing, and customer service.
• Conducted continuous market research to identify pricing trends and consumer demand in the RP resale space.
• Monitored competitor activity and adjusted pricing, delivery strategies, and promotions to maintain a competitive edge.
• Owned the full customer journey: lead generation, onboarding, service delivery, conflict resolution, and post-sale support.
• Developed a loyal client base through transparency, fast communication, and consistent value delivery.
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• Identified opportunities to upsell additional services, features, or higher-tier plans based on customer needs.

• Collaborated with the sales team to execute expansion strategies and renewals.

• Anticipated customer challenges before they escalated, offering solutions to improve retention.

• Launched customer check-ins, quarterly business reviews (QBRs), and feedback sessions to ensure ongoing success.

• Led structured onboarding programs to help new customers integrate and maximize product usage.

• Created step-by-step guides, video tutorials, and webinars to educate customers efficiently.

• Proactively addressed customer pain points to prevent dissatisfaction and churn.

• Worked cross-functionally with product, support, and development teams to resolve issues quickly.

• Interact with customers daily through various channels, including email and live chat, to address inquiries, requests, and concerns about products, services, and promotions.
• Provide top-notch customer service to English-speaking markets, ensuring timely and accurate responses.
• Demonstrate strong product knowledge to effectively promote and upsell company products to customers, resulting in increased sales and customer retention.
• . Collaborate with cross-functional teams to resolve complex customer issues, and escalate matters when necessary, maintaining a high level of customer satisfaction.
• Utilize CRM software to track customer interactions, document inquiries, and maintain accurate customer records.