ELVIS AKWASI NYANTAKYI
POGGIO RUSCO - ,MANTOVA - ITALY
Summary
Dedicated Front Desk and Administration professional with over 4 years of experience in client service and office operations. Proven expertise in fostering welcoming environments and enhancing communication. Background includes roles in logistics, tax consulting, and journalism. Fluent in English and Italian, ready to contribute a strong service orientation to the hospitality sector.
Overview
3
3
Languages
19
19
years of professional experience
Work History
TAX RETURNS OFFICER/COMPLIANCE
CAF AIC
MODENA, ITALY
09.2019 - Current
- Monitored compliance with VAT regulations, providing guidance on proper documentation and filing procedures.
- Reviewed and amended tax compliance procedures to align with best practices and regulatory changes.
- Handled and resolved HMRC queries to progress corporate and personal tax returns within deadlines.
- Advised corporate clients on efficient tax planning strategies, reducing liabilities and maximising returns.
- Evaluated tax deductions based on client figures and forecasts for reliable forward planning.
- Negotiated payment plans and settlements with individuals facing financial difficulties, ensuring fair resolutions.
- Managed communications with legal counsel on tax-related litigation matters.
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
Front Desk Receptionist/ TRANSLATOR AND MEDIATOR
LAW FIRM
MODENA, ITALY
01.2016 - 07.2019
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Responded to enquiries from clients, vendors and members of the public.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Used Microsoft Office to track information, update records and write correspondence.
WAREHOUSE AND LOGISTIC MANAGER
HELRIC COMPAY LIMITED
TEMA, GHANA
02.2015 - 11.2015
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Directed daily operations to achieve maximum efficiency and productivity.
- Streamlined receiving and dispatching processes, reducing turnaround times and increasing customer satisfaction.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
- Facilitated communication between warehouse and office staff to ensure smooth operations and timely dispatch of goods.
- Monitored and ensured team compliance with company regulations and procedures.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Performed daily inspection of warehouse grounds for security and safety.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Oversaw quality control checks on incoming and outgoing shipments to maintain high standards of product integrity.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Developed and supported safe working practices to maintain hazard-free working environments.
CLEARING AGENT
BALTIC FRIEGHT
TEMA, GHANA
03.2013 - 12.2014
- Managed the end-to-end clearance process for time-sensitive shipments, meeting strict deadlines.
- Processed customs documentation efficiently, facilitating the swift movement of legitimate cargo through border checkpoints.
- Prepared and submitted accurate documentation required for customs clearance, avoiding penalties and fines.
- Analysed and resolved discrepancies in shipment documents, ensuring quick clearance and delivery.
- Developed strong relationships with customs officials, enhancing the efficiency of clearance procedures.
- Advised clients on customs regulations, tariffs, and duty rates to optimise their international trade operations.
- Identified best shipping routes for cargo based on type, weight and other parameters for timely deliveries.
- Informed customers of consignments' conditions and associated shipping costs for knowledgeable decision-making.
- Managed administrative tasks and workflow, delegating to team members to support team goal achievement.
- Received and processed payments for freight charges, issuing receipts and tracking numbers for tracking cargo status.
- Generated work-related reports for management, aiding performance tracking, process reviews and cost-cutting measures.
JOURNALIST/NEWS EDITOR
ANGEL FM
KUMASI, GHANA
08.2010 - 12.2012
- Investigated and reported on local and national news stories, maintaining accuracy and impartiality.
- Interviewed sources, contacts and leads to gather information for stories.
- Investigated stories using public research, interviews and surveillance.
- Researched topics and checked facts to maintain high standard of journalistic integrity.
- Performed extensive research to back up stories.
- Developed and maintained a network of contacts in various industries for sourcing reliable information.
- Adapted content for multimedia platforms, including podcasts and video interviews, broadening audience reach.
- Utilised social media platforms to disseminate news content, significantly increasing online readership.
- Attended press conferences and public meetings, summarising and reporting findings to the wider audience.
- Organised interviews and prepared associated pieces covering important political and business figures.
- Travelled to and attended events, conducting on-the-ground interviews to gather information and explain events or situations as incidents occurred.
- Edited and proofread articles for junior journalists, enhancing clarity, style, and factual correctness.
- Used correct style, proper grammar and appropriate voice in journalistic pieces.
NEWS REPORTER
ASHH FM
KUMASI, GHANA
09.2007 - 06.2009
- Covered breaking news events, providing timely updates and analysis to keep the public informed.
- Responded to major news events with prompt and accurate reporting, establishing the publication as a trusted news source.
- Reported on a variety of topics, including politics, community events, and breaking news, demonstrating versatility.
- Covered impactful stories for local and national news indexes, increasing visibility and reach of important events.
- Developed and pursued diverse stories independently and for assignment, enhancing audience engagement and understanding of key issues.
- Provided reliable reports and stories on people and events by adhering to Journalism Code of Ethics and Epoch Times Reporting Guidelines
- Wrote in-depth feature articles that provided readers with comprehensive insights, fostering informed public discourse.
Education
Higher National Diploma - CARGO HANDLING
GHANA INSTITTE OF FREIGHT FORWADER
TEMA GHANA01-2009
Bachelor of Arts - JOURNALISM AND COMMUNICATIONS
UNIVERISTY OF MEDIA ART AND COMMUNICATION
ACCRA -GHANA01-2006
Skills
- Tax compliance
- Tax strategy development
- Tax regulatory updates
- Client tax consultation
- Regulatory analysis
- Client advisory
- Report writing
- Problem solving
- Knowledge of local laws
- Team leadership
- Teamwork
- Communication strategies
- Customer relationship management
- Service commitment
- Community relations
- Disciplinary measures
- Professional composure
- Intelligence reports
Languages
Afrikaans
First Language
English
Proficient
C2
Italian
Advanced
C1
Interests
- Reading
- Soccer
- Travelling
- Cooking
- Meeting new people
- Athletics
Timeline
TAX RETURNS OFFICER/COMPLIANCE
CAF AIC
09.2019 - Current
Front Desk Receptionist/ TRANSLATOR AND MEDIATOR
LAW FIRM
01.2016 - 07.2019
WAREHOUSE AND LOGISTIC MANAGER
HELRIC COMPAY LIMITED
02.2015 - 11.2015
CLEARING AGENT
BALTIC FRIEGHT
03.2013 - 12.2014
JOURNALIST/NEWS EDITOR
ANGEL FM
08.2010 - 12.2012
NEWS REPORTER
ASHH FM
09.2007 - 06.2009
Higher National Diploma - CARGO HANDLING
GHANA INSTITTE OF FREIGHT FORWADER
Bachelor of Arts - JOURNALISM AND COMMUNICATIONS
UNIVERISTY OF MEDIA ART AND COMMUNICATION