Erika Pukėnienė

• Led and optimized logistics operations across multiple warehouses (yarn, materials and fabric, finished goods).
• Achieved a 100% on-time delivery rate and reduced overall costs by 10%.
• Implemented process improvements that saved 23% of the yearly logistics budget.
• Oversaw team management and training to ensure seamless coordination of tasks.
• Prepared and monitored budgets, analyzed and optimized logistics costs, and supervised external logistics service providers.
• Coordinated the company's vehicle fleet and successfully reduces overtime in the logistics department to zero hours.

Key Achievement:

• Maintained 100% on-time shipment of finished goods, resulting in improved customer satisfaction and a 10% reduction in transportation costs.

Successfully established a new warehouse from scratch, implementing Lean methodologies and efficient operational policies and procedures

• Established a new warehouse from the ground up, implementing Lean methodologies and robust operational policies.
• Collaborated with the IT department to create an efficient WMS.
• Developed and trained a warehouse team to handle inbound/outbound operations efficiently.
• Introduced safety and security an safety protocols, resulting in a zero safety incidents throughout the operation.

Key Achievement:

Significantly improved operational efficiency by streaming workflows and adopting Lean best practices.

• Managed three warehouse departments of warehouses (Inbound logistic department, fittings department, finished furniture) with a team that grew from 24 people to 110 people.
• Directed day-to-day inbound and outbound warehouse activities, assigning tasks and organizing team meetings.
• Applied Lean methods to improve workflow, achieving an 85% efficiency rate, a marked increase from the initial level.
• Oversaw budgeting, resource allocation, and KPI tracking to ensure cost-effective operations.

Key achievements:

Significantly boosted operational efficiency though process optimization, resulting in faster turnaround times and reduced errors.

• Transport Manager/Logistics specialist - Oversaw transportation schedules, counted drivers profitability, coordinated routes, and ensured compliance with local regulations.
• Team leader (Call Center) - Led a customer service team, KPI, improved response time and customer satisfaction ratings.
• Head of Bank teller - Handled daily financial transactions, maintained accurate records, provided customer support, worked with Federal bank, training new tellers.