Erikas Švedas
Vilnius,Lithuania
Summary
Motivated professional demonstrating strengths in team collaboration and customer service. Adapts to shifting demands through effective communication and performance monitoring. Committed to bringing integrity and a proactive approach to all roles.
Overview
2
2
years of professional experience
Work History
Shift Manager
Vapiano
Vilnius
07.2024 - 01.2026
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, converting dissatisfied guests into loyal patrons.
- Provided clear staff instructions to ensure achievement of production targets.
- Logged daily manufacturing activities and prepared detailed reports for management to inform decision-making.
- Planned and communicated daily manufacturing tasks and targets.
- Checked work throughout production phases for good quality control.
- Monitored worker behaviours and enforced standards for consistent safety protections.
Education
Kauno suaugusiųjų ir jaunimo mokymo centras
2022
Skills
- Team leadership
- Customer service
- Cash management
- Quality assurance
- Reporting accuracy
- Communication
- Quality Control
- Attention to Detail
- Continuous improvement
- Performance monitoring
- Staff training
- Report-writing
- Computer literacy
- Effective communication
Languages
English
Advanced
C1
Lithuanian
Proficient
C2
Russian
Beginner
A1
Timeline
Shift Manager
Vapiano
07.2024 - 01.2026
Kauno suaugusiųjų ir jaunimo mokymo centras