Ernesta Aleksandravičė
Vilnius,58
Summary
Dynamic leader with proven expertise in operations management and talent development, honed at Bolt and top-tier restaurants. Excelled in enhancing team productivity and operational efficiency, achieving significant cost reductions without compromising quality. Skilled in labor management and fostering customer engagement, I drive business growth through strategic planning and a focus on achievements.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Palanga Spa Life Balance Hotel 5*
08.2022 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Set clear expectations and created positive working environment for employees.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Operations Specialist
Bolt
09.2021 - 08.2022
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Enhanced data accuracy and accessibility by implementing new database management system.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Negotiated with suppliers to secure more favorable terms, reducing costs without compromising on quality.
- Enhanced team productivity with comprehensive training programs on new software tools.
Restaurant General Manager
Ås Sushi& Thai
11.2020 - 06.2021
- Opened brand new restaurant as well as selected new team members.
- Trained workers in every position, including food preparation, money handling, and cleaning roles.
- Assessed operational performance to measure compliance with regulatory, industry, and brand standards.
- Created social media network to build up restaurant's popularity.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Wagamama Restaurant
02.2013 - 09.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
High School Diploma -
Sviesioji Gymnasium
Kėdainiai, Lithuania07.2013
Skills
- Labor management
- POS system
- Customer engagement
- Operations management
- Inventory management
- Cost control
- Budget planning
- Staff scheduling
- Business management
- Talent development
- Team management
- Recruitment
Languages
Lithuanian, English
Native language
Timeline
Restaurant General Manager
Palanga Spa Life Balance Hotel 5*
08.2022 - Current
Operations Specialist
Bolt
09.2021 - 08.2022
Restaurant General Manager
Ås Sushi& Thai
11.2020 - 06.2021
Restaurant Manager
Wagamama Restaurant
02.2013 - 09.2020
High School Diploma -
Sviesioji Gymnasium
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