Eva Navickaite
Jonava,Lithuania
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vail T Shirt Company
Vail
06.2024 - 09.2024
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Inspected products for damages and expiry dates before processing refunds.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Packed and wrapped gifts with decorative details to match customer preferences.
Server Assistant
Bally's Lake Tahoe
South Lake Tahoe
06.2023 - 09.2023
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Stocked and maintained silverware, linens and condiments.
- Anticipated and addressed guests' service needs.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained safe hygiene and food handling standards for full compliance.
- Performed additional tasks to keep dining room running smoothly.
Restaurant Waitress
Pjazz Restaurant https://www.pjazz.lt/
Kaunas
01.2023 - 05.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected orders and relayed them to bartenders quickly and accurately.
Customer Service Manager
UAB Planas chuliganas
Kaunas
01.2022 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Housekeeping Room Attendant
Hotel "Nerija"
Nida
06.2021 - 09.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Server
Restaurant "Požiūris"
Jonava
06.2020 - 09.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used cash registers and credit card machines to cash out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Delivered correct food items to tables according to order documentation.
Banquet Server
"Roko sodyba"
Kaišiadorys
06.2019 - 09.2019
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Provided attentive service and proactively assessed guest needs.
- Delivered correct food items to tables according to order documentation.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Education
Bachelor of Science - Special Educational Support (Speech Therapy)
Vytautas Magnus University
High School Diploma -
Jonava Jeronimas Ralys Gymnasium
Skills
- Food Sanitation
- Billing and Payment Processing
- Menu Memorization
- Dining Customer Service
- Food Running
- Customer Service
- Menu Knowledge
- Cleaning Requirements
- Food and Beverage Knowledge
- Upbeat, Outgoing and Positive
- Extensive Hospitality Background
- Order Taking
- Analytical Problem Solving
- Therapy Strategies
- Assessments
Additional Information
Erasmus + project in Romania
Erasmus + project in Greece
Erasmus + project in Azerbaijan
Two months Studies Internship in Italy
Languages
Lithuanian
English
Russian
Italian
Custom
2,A2,2,A2,5,C1
Timeline
Sales Associate
Vail T Shirt Company
06.2024 - 09.2024
Server Assistant
Bally's Lake Tahoe
06.2023 - 09.2023
Restaurant Waitress
Pjazz Restaurant https://www.pjazz.lt/
01.2023 - 05.2023
Customer Service Manager
UAB Planas chuliganas
01.2022 - 05.2022
Housekeeping Room Attendant
Hotel "Nerija"
06.2021 - 09.2021
Server
Restaurant "Požiūris"
06.2020 - 09.2020
Banquet Server
"Roko sodyba"
06.2019 - 09.2019
Bachelor of Science - Special Educational Support (Speech Therapy)
Vytautas Magnus University
High School Diploma -
Jonava Jeronimas Ralys Gymnasium
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