Evelina Vysniauskaite
Alytus, Lithuania
Summary
I am a customer-focused professional with over 10 years' experience in customer service, IT support, sales, and case management across public and private sectors. Skilled in problem-solving, team leadership, training, and handling sensitive information, with experience in international companies and government institutions. Experienced in AML, CT, and other fraud and compliance-related regulations. Known for delivering high-quality service, mentoring colleagues, and improving processes to boost efficiency and customer satisfaction. Currently open to opportunities across Europe, combining my international experience gained in the UK with a commercially minded, results-driven approach.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Finance Consultant
PZU Lietuva life insurance
Alytus
2025.11 - 2026.02
- Present life insurance and savings solutions to clients.
- Acquire new clients (individual as well as corporate) and service existing clients.
- Analyse clients' needs, prepare tailored proposals.
- KYC verify each customer to ensure compliance with AML regulations.
- Work according to GDPR laws.
- Facilitate client understanding of complex financial concepts, fostering trust and loyalty.
- Carry out thorough due diligence on proposed investments, ensuring minimal risk exposure.
- Increase company's profitability by devising innovative financial strategies.
- Assist clients with planning for and funding retirements using various types of investments.
- Advise clients in person, over phone and in writing to deliver top service and optimum strategies.
- Counsel clients on financial matters and provide recommendations on investment opportunities, products and services based on client needs and asset availability.
Immigration Caseworker
Home Office
London
2024.01 - 2026.01
- Assessed and analysed information from various sources to help provide accurate and well-informed decisions in line with UK immigration legislation and Home Office policies.
- Delivered clear, professional communication to applicants and colleagues, ensuring consistency, empathy, and adherence to legal frameworks.
- Handled sensitive and confidential information responsibly, maintaining the highest standards of data protection and accuracy according to GDPR laws.
- Supported colleagues by sharing knowledge and guidance, helping them resolve complex queries and improve case quality.
- Proactively identified and corrected errors in processes or documentation, contributing to overall team performance and accuracy.
- Took part in internal improvement projects, working on the development of internal information systems, system usage efficiency, and optimization of Microsoft Office tools.
- Managed multiple cases simultaneously, prioritizing workloads and meeting strict deadlines while maintaining precision and professionalism.
- Used internal Oracle Fusion system in the cloud, Metis, Atlas, Pega, HOB biometrics, CRS (central reference system) as well as our storage systems (in cloud and physical).
- Prevented data breaches, investigated any issues that have occurred.
- Verified each client's SAR request (subject access request) using KYC and due diligence.
- Liaised closely with other professionals for multi-disciplinary approach towards casework.
- Managed extensive case loads for better organizational efficiency.
- Developed innovative solutions to address challenging casework scenarios.
Administrative assistant
Anglia Immigration Law
Norwich
2020.02 - 2024.01
- Answered phone calls and responded to email enquiries.
- Booked client consultations (in-person and virtual).
- Greeted clients and prepared meeting rooms.
- Took basic initial information from new enquiries.
- Sent appointment confirmations and reminders.
- Handled sensitive and confidential information professionally.
- Opened new client files (digital and/or paper).
- Maintained accurate case records in the case management system.
- Closed and archived completed files.
- Supported the preparation of application and appeal bundles.
- Checked document lists against solicitor instructions.
- Formatted and printed legal documents.
- Uploaded documents to the UKVI portal.
- Booked interpreters for client meetings.
- Arranged courier or postal submissions.
- Ensured GDPR compliance when handling personal data.
- Monitored key deadlines (visa expiry dates, appeal deadlines).
- Supported audit preparation.
- Prepared invoices and processed client payments, issued receipts.
- Updated financial records.
IT online support
Aviva
Norwich
2018.01 - 2024.01
- Conducted KYC verification and customer due diligence (CDD) for new and existing clients to ensure compliance with AML regulations.
- Provided technical and customer support across Aviva's online platforms, assisting clients with account access, troubleshooting, and product queries.
- Handled fraud cases, GDPR-related requests, and ensured full compliance with FCA regulations.
- Dealt with any data breaches that occurred, investigated and reported within a timely manner, ensuring no repeated data breaches.
- Managed and resolved customer complaints with professionalism and empathy, maintaining excellent service standards.
- Demonstrated the ability to assist vulnerable customers and those with disabilities or impairments, ensuring accessible and inclusive support.
- Served as a support agent on Aviva's internal 'Hub', providing guidance to colleagues across the business on MyAviva app and website issues.
- Possessed strong navigational skills across Apple, Android, and Windows devices, assisting customers with cross-platform support.
- Dealt with IT tickets - raising, assigning, and resolving issues while navigating a variety of internal systems.
- Designed and delivered training programs for new recruits, tracking progress and providing ongoing mentorship.
- Actively contributed to projects aimed at improving live chat and internal systems, enhancing both efficiency and customer satisfaction.
- Collaborated with cross-functional teams to maintain service quality, resolve escalated issues, and implement operational improvements.
- Used internal systems such as enterprise digital transformation platforms (I.e. Appian), ITService, JIRA, Atlassian toolchain.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering weekends and bank holidays.
Sales and Events Coordinator
Revolution Bars Group plc
Norwich
2017.02 - 2018.01
- Planned, organized, and executed a variety of corporate and private events, ensuring seamless delivery from concept to completion.
- Managed client relationships, conducted sales meetings, and negotiated event packages to maximize revenue and customer satisfaction.
- Collaborated closely with the General Manager and wider team to deliver exceptional service and maintain brand standards.
- Handled budgeting, expenditure forecasting, and profit analysis for events to support business growth and efficiency.
- Led recruitment efforts and supported staff training to ensure consistent service excellence.
- Managed social media channels and promotional activities to drive event bookings and brand visibility.
- Oversaw cash handling and complaint resolution, ensuring high service standards.
- Personally certified in Food Safety Level 1 & 2, with strong knowledge of Health & Safety requirements and relevant legislation.
- Acted as the face of the company during events, fostering strong client relationships and encouraging repeat business.
Barmaid/Waitress
Rooftop Gardens
Norwich
2016.09 - 2017.01
- Greeted and seated customers, ensuring a welcoming and professional experience.
- Prepared and served a wide range of cocktails, wines, and spirits, maintaining high standards of quality and efficiency.
- Served food and drinks to tables, managed bar tickets, and handled orders and deliveries accurately.
- Supervised and guided other staff members, ensuring smooth daily operations and adherence to Health & Safety standards.
- Opened and closed the bar, maintaining cleanliness, organisation, and a presentable environment at all times.
- Actively supported restaurant management, assisting with bookings, customer queries, and overall operational excellence.
- Demonstrated problem-solving, initiative, and independence, ensuring the highest level of customer service and satisfaction.
- Enforced age verification (Challenge 25) and maintained compliance with health, safety, and service regulations.
- Collaborated closely with floor supervisors and deputy manager to deliver seamless service and contribute to the restaurant's reputation as one of the best in Norwich.
Barmaid/ Waitress/ Supervisor
NCFC
Norwich
2016.07 - 2016.09
- Greeted and served customers, delivering high-quality customer service in a fast-paced environment.
- Prepared drinks and served food, ensuring accuracy and timeliness.
- Supervised and guided team members, providing advice and support to maintain smooth operations.
- Demonstrated strong problem-solving skills and quickly resolved customer disputes and staff conflicts.
- Worked effectively under pressure to meet tight deadlines while maintaining professional appearance and service standards.
- Maintained cleanliness and organisation of the bar and kitchen areas.
- Collaborated closely with the team to ensure efficient workflow and a positive customer experience.
Barmaid/Waitress/Supervisor
Sugar and Spice Uk
Norwich
2015.06 - 2016.02
- Greeted and welcomed customers, escorted them to tables, and provided high-quality service, including making drinks and serving food.
- Managed cash and card transactions, VIP tables, and special events such as stag do shows, ensuring all customers left satisfied.
- Set up, opened, and closed the bar independently, managing operations without managerial presence.
- Supervised staff, trained new team members, and supported colleagues to maintain high service standards.
- Ensured compliance with legal requirements, including age verification and responsible service of alcohol, protecting both staff and customers.
- Coordinated promotional activities, including fly-ering outside, to drive customer engagement and increase sales.
- Actively practiced upselling techniques, persuading customers to purchase additional products and services.
- Maintained safety and hygiene standards across the bar, toilets, VIP areas, and booths.
- Demonstrated strong problem-solving and argument resolution skills, handling disputes between customers and staff efficiently.
- Achieved Bar Training Level 1 & 2, enhancing technical skills and service quality.
- Developed and applied key skills in leadership, organisation, decision-making, and independent work.
Sales Agent
Solar Essence
Norwich
2015.03 - 2015.06
- Contacted potential customers to present company products and maximize sales opportunities.
- Persuaded customers to purchase, place orders, or agree to trial periods through effective communication and product knowledge.
- Undertook comprehensive product training to remain fully informed and confident in all customer interactions.
- Scheduled appointments for sales representatives, ensuring efficient follow-up and lead management.
- Handled customer complaints and objections professionally, providing solutions while maintaining company reputation.
- Demonstrated strong representation skills, professionalism, punctuality, and adherence to confidentiality standards.
- Worked effectively as part of a team, assisting in training new employees and supporting overall sales performance.
- Applied quick thinking and problem-solving to address objections and ensure customer satisfaction.
Student Ambassador
CITY COLLEGE NORWICH
Norwich
2014.02 - 2015.03
- Worked with underage students, handling confidential information responsibly and professionally (DBS checked).
- Represented the college during open days, providing tours and promoting courses to prospective students.
- Assisted students in solving problems and acted as a class representative, liaising between students and faculty.
- Collaborated effectively with teachers and fellow students to support a positive learning environment.
- Developed strong communication, interpersonal, and organisational skills through engagement with diverse audiences.
Casual Sales Assistant
Sportsdirect.com
Norwich
2013.12 - 2015.03
- Greeted customers warmly, providing assistance and guidance to ensure a positive shopping experience.
- Maintained stock control, managed merchandise, and assisted with deliveries to ensure product availability and store organisation.
- Processed cash and card transactions, handled refunds, and resolved customer complaints professionally.
- Provided expert advice on product selection, helping customers find items suited to their needs.
- Ensured the store remained tidy, safe, and secure, monitoring for shoplifting and fraudulent activity.
- Maintained a customer-focused environment, guaranteeing high standards of service at all times.
Education
A levels - Media Studies, Business Studies, Psychology
Six Form Centre @ CCN
Norwich 2014.01 - 2016.01
Certificate - English language, Mathematics, Psychology, Sociology, Media Studies
City College Norwich
Norwich 2013.01 - 2014.01
Certificate - English language
City College Norwich
Norwich, UK 2013.07 - 2013.09
Certificate - English Language Course
School of English
Norwich, UK 2011.09 - 2013.05
Skills
- AML procedures knowledge
- FCA regulations knowledge
- Technical Support
- Desktop Support
- GDPR compliance knowledge
- KYC
- Compliance regulations awareness
- Budget development competency
- Decision-Making expertise
- Professional networking
- Negotiation tactics
- Relationship Management
- 1st line IT support and troubleshooting
- Training material creation and delivery
- Case management expertise
- Multilingual (Lithuanian and English)
- Knowledge of fraud schemes
- Investigative mindset
Certification
Tattoo infection control level 2 (VTQ), 2025-08-01, 2026-08-31, What are blood pathogens, Infection control legislation, HIV and AIDS, Hepatitis B and C virus, Skin diseases and other viruses, Cross infection, Waterless hand gels, Exposure incident, How to reduce risk, Body fluid cleanup procedures, Hazardous disposal procedures, Glove removal and disposal, Clean technique tattoos, Safe injection practices, Testing and counselling, Hand hygiene
Languages
English
Fluent
Lithuanian
Native
German
Beginner
Personal Information
Availability: Currently open to opportunities across Europe
Visa status: Eligible to work in the UK and Europe
Timeline
Finance Consultant
PZU Lietuva life insurance
2025.11 - 2026.02
Immigration Caseworker
Home Office
2024.01 - 2026.01
Administrative assistant
Anglia Immigration Law
2020.02 - 2024.01
IT online support
Aviva
2018.01 - 2024.01
Sales and Events Coordinator
Revolution Bars Group plc
2017.02 - 2018.01
Barmaid/Waitress
Rooftop Gardens
2016.09 - 2017.01
Barmaid/ Waitress/ Supervisor
NCFC
2016.07 - 2016.09
Barmaid/Waitress/Supervisor
Sugar and Spice Uk
2015.06 - 2016.02
Sales Agent
Solar Essence
2015.03 - 2015.06
Student Ambassador
CITY COLLEGE NORWICH
2014.02 - 2015.03
A levels - Media Studies, Business Studies, Psychology
Six Form Centre @ CCN
2014.01 - 2016.01
Casual Sales Assistant
Sportsdirect.com
2013.12 - 2015.03
Certificate - English language
City College Norwich
2013.07 - 2013.09
Certificate - English language, Mathematics, Psychology, Sociology, Media Studies
City College Norwich
2013.01 - 2014.01
Certificate - English Language Course
School of English
2011.09 - 2013.05