FANDIO RUSSEL FRANCK NKWAKEP
Customer service
Klaipėda
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
International spoken languages
Work History
Customer Service
BURGER KING Lithuania
02.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service like introduction of new vegan burgers for vegetarian customers which increase sales to 15% in November 2022.
- Utilized customer service software like MenuDrive to manage interactions and track customer orders faster, thereby increasing delivery speed intervals from 2 to 1.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Online Project Manager
MIGEC SA Cameroon
01.2014 - 06.2016
- Reconciled accounts and reviewed expense data, net worth, and assets
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions
- Cooperated with senior leaders to create operating budgets and initiate financial planning
- Prepared working papers, reports and supporting documentation for audit findings
Education
MBA -
Klaipeda University
Klaipeda, Lithunia01.2024
BBA -
Wuhan University
Wuhan, China06.2020
Skills
- Enjoy adaptation, knowledge sharing and working collaboratively on innovative solutions
- Perfect mastery of Microsoft Office tools (Excel, Word, Powerpoint)
- Good knowledge of website development and digital marketing to drive more sales
- Teamwork and Collaboration
- Supply Chain Management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English, French
Native language
Chinese (Mandarin)
Intermediate
B1
German
Intermediate
B1
Lithuanian
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service
BURGER KING Lithuania
02.2022 - Current
Online Project Manager
MIGEC SA Cameroon
01.2014 - 06.2016
MBA -
Klaipeda University
BBA -
Wuhan University
Reading and travelling
As I read more books and travel, I discover more ideas and strategies that I can apply to my career. Each book and trip will offer me a different perspective and 'lessons learned' from real-life situations. I'll collect actionable techniques I can use right away in my business .
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