Ferzan Enow
Customer Service Expert
Vilnius
Summary
Results-driven logistics professional with over 1+ years of experience managing Europe, the Middle East and Africa's transportation networks and building partnerships with carriers. Demonstrated success representing international brands, ensuring timely delivery of goods. Skilled relationship builder praised for multilingual communication abilities and ambitious nature.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Logistics Coordinator
Transcom
01.2023 - 01.2024
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
COMMERCIAL GRAPHIC DESIGNER FREELANCING
Freelance
10.2021 - 04.2022
- Created 100+ designs for clients in the fashion, music, and entertainment industry
- Managed design projects from start to finish while maintaining constant communication with clients
- Successfully increased client satisfaction by 75%.
WordPress Website Builder
Freelance
09.2021 - 03.2022
- Consulted with clients to understand website goals, audience, and design needs
- Built and optimized 12+ WordPress websites according to client specifications
- Created custom designs and layouts for each website according to client specifications
- Successfully completed on-page SEO for all sites built, resulting in an average traffic increase of 20%
- Built 12+ websites for clients using WordPress, including e-commerce features, membership portals, and custom forms.
DIGITAL MARKETER
KEST DIGITAL
05.2020 - 03.2021
- Handled customer relations for 200+ clients on social media, increasing satisfaction by 50%
- Responded promptly to customer queries and issues, resolving concerns in a timely manner
- Developed social media content and ad campaigns to engage customers and promote products
- Designed a series of print and web-based marketing materials for Business Clients, including posters, postcards, and website that helped increase sales by 25%
- Successfully handled customer relations for 200+ customers on different client pages, resulting in a 50% increase in customer satisfaction
- Designed 100+ posters for small businesses to increase foot traffic by an average of 20%.
Auditor Intern
LIMBE TAXATION
01.2019 - 04.2020
- Communicated audit findings clearly and effectively to management
- Built relationships with management team to understand business operations and processes
- Performed audits for the local taxation on multiple companies
- Performed audits of company expenses and revenue documents
- Identified errors in documentation and discrepancies between reported income and actual income
- Provided recommendations to management on how to improve internal controls and reduce costs
- Successfully audited and analyzed over 500 company expense and revenue documents for taxation purposes, ensuring compliance with government regulations.
Education
MBA - Financial Management
10.2022 - Current
Bachelor of Science - Accounting
09.2018 - 07.2019
Website: https://himsbuea.org/
Higher National Diploma - Accounting
09.2014 - 07.2016
Website: https://himsbuea.org/
Skills
Communication (written and verbal)
Client relations
Fluency in English and French
Transportation Management
Shipment Tracking
Shipping Documentation
Supply Chain Operations
Warehousing Processes
Problem-Solving
Inventory Management
International Shipments
Analytical Thinking
Transportation Planning
Shipment Coordination
Customer Service
Personal Information
- Date of Birth: 02/04/1997
- Gender: Male
- Nationality: Cameroonian
Certification
Google Technical Support Fundamentals
Timeline
Google Technical Support Fundamentals
01-2024
The Bits and Bytes of Computer Networking
01-2024
Logistics Coordinator - Transcom
01.2023 - 01.2024
Mykolas Romeris University - MBA, Financial Management
10.2022 - Current
COMMERCIAL GRAPHIC DESIGNER FREELANCING - Freelance
10.2021 - 04.2022
WordPress Website Builder - Freelance
09.2021 - 03.2022
DIGITAL MARKETER - KEST DIGITAL
05.2020 - 03.2021
INBOUND MARKETING CERTIFIED Hubspot
09-2019
CONTENT MARKETING CERTIFIED Hubspot
09-2019
Auditor Intern - LIMBE TAXATION
01.2019 - 04.2020
Higher Institute of Management Studies - Bachelor of Science, Accounting
09.2018 - 07.2019
Higher Institute of Management Studies - Higher National Diploma, Accounting
09.2014 - 07.2016