Fidelis Henry Nnaji

Ensuring a safe workplace environment and compliance with safety policies and regulations of the organizat

Conducted regular workplace safety audits to ensure compliance with safety policies and regulations.

Developed and implemented new safety policies and procedures in response to audit findings.

Trained employees on new and existing safety policies and procedures.

Conducted investigations into accidents and incidents

Conduct accident/injury investigations and illness exposure monitoring

Updated health and safety guidelines in airside operations to align with new airport regulations, ensuring

compliance and reducing risk.

Created training program for new hires on health and safety procedures, reducing accidents by 23%.

Conducted regular audits of ramp equipment and vehicles to ensure adherence to safety standards, resulting in a

decrease in accidents by 15%

Carry out QMS Performance Measurements and provide statistical analysis

Monitoring scale and measurement devices calibration.

Raise non-conformance reports based on audit/inspections and follow up on corrective action.

Implemented ISO 9001 standards in company processes, ensuring customer satisfaction.

Conducted audits to ensure compliance with ISO 9001 standards and customers' requirements.

Prepared quality reports for management to show the results of the implemented ISO 9001 standards.

Coordinated with technical team on average of 10 issues per day, ensuring timely resolutions for clients.

Successfully analyzed user problems and developed trouble shooting solutions 65% of the time, reducing

support ticket volume by 15%.

Contributed towards products knowledge base by writing technical reports, used as reference for future support

tickets.

Ensured adequate labeling, handling and storage of chemicals and allied products for a team of 5, resulting in an increase in customer satisfaction by 20%.

Implemented strategic marketing plans to achieve corporate objectives for products and services for a team of 3, resulting in an increase in sales by 25%.

Reviewed purchase orders and coordinated with procurement, logistics and distribution follow up for a team of 4, resulting in a decrease in customer complaints by 30%.

Identified the resources required and opportunity to expand products usage and accelerate business volumes.