Francis Michuki
Vilnius
Summary
Motivated and detail-oriented professional with over 4 years of combined experience in IT support and financial compliance, including AML and KYC operations. Proven track record of delivering exceptional customer service, enhancing team productivity, and improving operational processes using LEAN principles. Adept at analyzing data, managing risk, and ensuring regulatory compliance in dynamic, cross-functional environments. Strong communicator with a global mindset, committed to continuous improvement and building secure, efficient systems that support long-term sustainability and organizational goals.
Overview
5
5
years of professional experience
Work History
AML ASSOSITE
Danske Bank
06.2023 - 03.2025
- Creating customer profiles while following KYC, AML, and compliance requirements
- Communicating with customers via email and phone to guide them through the requirements, obtain missing information.
- Creating agreements after onboarding.
- Work on improving and optimizing the process using LEAN principles.
- Developing and implementing a risk-based AML program that identified and addressed areas of high risk.
- Conducting reviews of customer profiles and transactions to ensure compliance with AML regulations.
- Drafting and updating AML policies and procedures to ensure compliance with regulatory requirements.
- Analyzing customer data to identify and investigate high-risk customers and transactions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
IT Service Desk Analyst
HCL Technologies
07.2020 - 11.2022
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Communicated effectively with colleagues and superiors.
- Increased Team productivity and monitored procedures and documentation for further productivity.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Actively seeking to understand customers requirements and expectations and constantly bringing in necessary changes/improvements into the operational model of the team.
- Over 2 years of experience in Information Technology
- Accurately verified information and updated information databases as necessary.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
Education
Global Future - Environmental, Social, And Economic Sustainability
Nordfyns Folkehøjskole
Denmark08.2016
Associate of Applied Science - International Business
SMK University of Applied Social Sciences
Vilnius, Lithuania09.2018
Skills
- Effective communication skills
- Microsoft PowerPoint
- Effective Time Management
- Highly responsible and reliable
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
Languages
English
Lithuanian
Danish
Swahili
References
Gabija Okmanaite, Technical Lead , +37066948744, HCL Technologies
Timeline
AML ASSOSITE
Danske Bank
06.2023 - 03.2025
IT Service Desk Analyst
HCL Technologies
07.2020 - 11.2022
Global Future - Environmental, Social, And Economic Sustainability
Nordfyns Folkehøjskole
Associate of Applied Science - International Business
SMK University of Applied Social Sciences
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