Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Greta Vitaitė

Greta Vitaitė

Vilnius

Summary

Dynamic office administrator with proven expertise at Vilnius University, excelling in time management and customer engagement. Enhanced customer satisfaction through effective communication and efficient issue resolution. Skilled in database entry and file organization, fostering a productive work environment while supporting team objectives. Committed to delivering exceptional service and operational excellence.

Overview

8
8
years of professional experience

Work History

Office Administrator

Vilnius University
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Customer Support Professional

Bite Lithuania
04.2022 - 04.2023
  • Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
  • Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
  • Established an internal database of common questions and answers which reduced response times significantly.

Waitress

Whitehouse
03.2020 - 02.2022
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress

Merci Lounge
03.2019 - 02.2020
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Casino Host

Olympic Casino
01.2018 - 01.2019
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.

Administator in Escape Room

Escape Room of Vilnius
01.2017 - 01.2018
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Education

Bachelor of Social Science - Communication And Digital Marketing

Mykolas Romeris University
Vilnius, Lithuania
06-2021

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Customer engagement
  • File organization
  • Scheduling

Languages

English
Advanced (C1)
Russian
Intermediate (B1)
French
Intermediate (B1)

Timeline

Customer Support Professional

Bite Lithuania
04.2022 - 04.2023

Office Administrator

Vilnius University
03.2022 - Current

Waitress

Whitehouse
03.2020 - 02.2022

Waitress

Merci Lounge
03.2019 - 02.2020

Casino Host

Olympic Casino
01.2018 - 01.2019

Administator in Escape Room

Escape Room of Vilnius
01.2017 - 01.2018

Bachelor of Social Science - Communication And Digital Marketing

Mykolas Romeris University

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Greta Vitaitė