Gustas Labutis
Kaunas
Summary
Experienced call centre professional with a strong proficiency in live chat software and Excel. Demonstrates exceptional decision-making capacity, patience under pressure, and time efficiency. Adept at multitasking, call handling, and problem-solving, with notable skills in shipping and receiving. Committed to maintaining calmness in crisis situations and effectively receiving feedback to improve performance. Career goals include advancing within the customer service industry while continually enhancing skill set.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist
Transcom
Kaunas
09.2024 - Current
- Offered solutions to resolve product or service issues, improving brand reputation.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
- Addressed after-sales issues, promoting repeat business.
Customer representative
VR Arena
Kaunas
03.2024 - 09.2025
- Processed customer orders efficiently, ensuring swift delivery times.
- Built strong relationships with clients, fostering trust and repeat business.
- Escalated serious issues promptly for quick resolution and client satisfaction.
Customer service specialist
Planas Chuliganas
Kaunas
03.2024 - 09.2024
- Assisted customers to facilitate their purchasing decisions.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Resolved complaints with effective problem-solving skills.
- Handled high call volumes, managing stress effectively in fast-paced environments.
Warehouse Associate
MB "Packet up"
Klaipėda, Klaipėda City Municipality
05.2022 - 04.2023
- Identified potential hazards promptly; ensured swift removal or containment.
- Implemented warehouse policies effectively, enhancing overall operational performance.
- Adhered strictly to health and safety rules, fostering a secure working environment.
An employee of the beautification department
UAB "Kesko senukai Lithuania"
Klaipėda, Klaipėda City Municipality
11.2021 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Multimedijos paslaugų tiekėjas
Klaipėdos Technologijų mokymo centras
Klaipėda, Klaipėda City Municipality 09.2019 - 12.2021
Front-End (Serverless) Dev
CodeAcademy
Skills
- Live chat software
- Decision making capacity
- Patience under pressure
- Time efficiency
- Calmness in crisis
- Feedback reception
- Multitasking
- Call handling
- Problem-solving
- Shipping and receiving
- Excel proficiency
- Call centre experience
Languages
Lithuanian
Native
English
Advanced (C1)
Timeline
Customer Service Specialist
Transcom
09.2024 - Current
Customer representative
VR Arena
03.2024 - 09.2025
Customer service specialist
Planas Chuliganas
03.2024 - 09.2024
Warehouse Associate
MB "Packet up"
05.2022 - 04.2023
An employee of the beautification department
UAB "Kesko senukai Lithuania"
11.2021 - 04.2022
Multimedijos paslaugų tiekėjas
Klaipėdos Technologijų mokymo centras
09.2019 - 12.2021
Front-End (Serverless) Dev
CodeAcademy
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