Unity & C#
Gvidas Kalvonis
Siauliai
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Specialist
Revel Systems
Vilnius
09.2023 - 12.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Supervisor
German Doner Kebab
Colchester
06.2021 - 06.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Computer Games
University of Essex
United Kingdom 10.2020 - 07.2023
Skills
Staff Management
Priority management
Training and mentoring
Analytical and Critical Thinking
Software
Java
SpringBoot
React
JavaScript
HTML & CSS
Timeline
Technical Support Specialist
Revel Systems
09.2023 - 12.2024
Supervisor
German Doner Kebab
06.2021 - 06.2022
Bachelor of Science - Computer Games
University of Essex
10.2020 - 07.2023