Summary
Overview
Work History
Education
Skills
Software
Timeline
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Gvidas Kalvonis

Siauliai

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Technical Support Specialist

Revel Systems
Vilnius
09.2023 - 12.2024
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Supervisor

German Doner Kebab
Colchester
06.2021 - 06.2022
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Bachelor of Science - Computer Games

University of Essex
United Kingdom
10.2020 - 07.2023

Skills

    Staff Management

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Software

Unity & C#

Java

SpringBoot

React

JavaScript

HTML & CSS

Timeline

Technical Support Specialist

Revel Systems
09.2023 - 12.2024

Supervisor

German Doner Kebab
06.2021 - 06.2022

Bachelor of Science - Computer Games

University of Essex
10.2020 - 07.2023

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Gvidas Kalvonis