Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Custom
Timeline
Generic
Hilarijus Venckus

Hilarijus Venckus

Vilnius

Summary

I am an adaptable and customer-focused specialist with great communication, multitasking, and problem-solving skills. A reliable team player who takes ownership of tasks, learns quickly, and has sufficient computer skills. I am committed to providing excellent customer service and growing in a supportive team environment.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Risk representative I

Shift4 Payments
Vilnius
04.2023 - 10.2023
  • Daily reports on customers' processing, investigations, bank changes, verification, risk tickets, and inbound - outbound calls with customers
  • Secured customer satisfaction by resolving complaints effectively.
  • Established professional relationships to foster client retention.
  • Maintained high standards of service for positive customer experiences.
  • Streamlined processes for improved efficiency and productivity.
  • Served as the first point of contact with exceptional communication skills.
  • Provided exceptional customer care to uphold brand standards and reputation.
  • Documented all customer interactions for record-keeping purposes.

Advanced support representative II

Shift4 Payments
Vilnius
07.2022 - 04.2023
  • Equipment orders, payment software maintenance, credit card processing equipment(PIN pad) troubleshooting.
  • Secured customer satisfaction by resolving complaints effectively.
  • Maintained high standards of service for positive customer experiences.
  • Documented all customer interactions for record-keeping purposes.
  • Provided excellent customer service, andreceived commendations from clients frequently.

Advanced support representative I

Shift4 Payments
Vilnius
04.2022 - 07.2022
  • Finance auditing, password changes, forms/documents
  • Secured customer satisfaction by resolving complaints effectively.
  • Maintained high standards of service for positive customer experiences.
  • Served as the first point of contact with exceptional communication skills.
  • Documented all customer interactions for record-keeping purposes.

Intern in sound engineering

Fausto muzika
Vilnius
10.2021 - 11.2024
  • Sound quality, track preparation
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Camp for teens with type 1 diabetes

Lietuvos Diabeto Forumas
09.2020 - 11.2024
  • Assistant project manager, video editor, designer, photographer, videographer, sound engineer for camp events and DJ.
  • Organised extra-curricular activities.

Education

Music pedagogy -

Vytautas Magnus University
09.2023 - 11.2024

Skills

  • Teamwork
  • Fast Learner
  • Computer Skills
  • Ability to Multitask
  • Communication Skills
  • Flexibility and Adaptability
  • Ownership
  • Problem-solving
  • Customer-focused

Languages

Lithuanian
Native
English
Advanced (C1)

Affiliations

  • Listening, playing and creating music, taking walks, skating, rollerblading

Custom

  • Outside activities like skateboarding
  • Going on walks
  • Roller-blading
  • Listening to music
  • Playing drums
  • Writing music

Timeline

Music pedagogy -

Vytautas Magnus University
09.2023 - 11.2024

Risk representative I

Shift4 Payments
04.2023 - 10.2023

Advanced support representative II

Shift4 Payments
07.2022 - 04.2023

Advanced support representative I

Shift4 Payments
04.2022 - 07.2022

Intern in sound engineering

Fausto muzika
10.2021 - 11.2024

Camp for teens with type 1 diabetes

Lietuvos Diabeto Forumas
09.2020 - 11.2024

Similar Profiles

Create profile
Hilarijus Venckus