Hilarijus Venckus
Vilnius
Summary
I am an adaptable and customer-focused specialist with great communication, multitasking, and problem-solving skills. A reliable team player who takes ownership of tasks, learns quickly, and has sufficient computer skills. I am committed to providing excellent customer service and growing in a supportive team environment.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Risk representative I
Shift4 Payments
Vilnius
2023.04 - 2023.10
- Daily reports on customers' processing, investigations, bank changes, verification, risk tickets, and inbound - outbound calls with customers
- Secured customer satisfaction by resolving complaints effectively.
- Established professional relationships to foster client retention.
- Maintained high standards of service for positive customer experiences.
- Streamlined processes for improved efficiency and productivity.
- Served as the first point of contact with exceptional communication skills.
- Provided exceptional customer care to uphold brand standards and reputation.
- Documented all customer interactions for record-keeping purposes.
Advanced support representative II
Shift4 Payments
Vilnius
2022.07 - 2023.04
- Equipment orders, payment software maintenance, credit card processing equipment(PIN pad) troubleshooting.
- Secured customer satisfaction by resolving complaints effectively.
- Maintained high standards of service for positive customer experiences.
- Documented all customer interactions for record-keeping purposes.
- Provided excellent customer service, andreceived commendations from clients frequently.
Advanced support representative I
Shift4 Payments
Vilnius
2022.04 - 2022.07
- Finance auditing, password changes, forms/documents
- Secured customer satisfaction by resolving complaints effectively.
- Maintained high standards of service for positive customer experiences.
- Served as the first point of contact with exceptional communication skills.
- Documented all customer interactions for record-keeping purposes.
Intern in sound engineering
Fausto muzika
Vilnius
2021.10 - 2024.11
- Sound quality, track preparation
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
Camp for teens with type 1 diabetes
Lietuvos Diabeto Forumas
2020.09 - 2024.11
- Assistant project manager, video editor, designer, photographer, videographer, sound engineer for camp events and DJ.
- Organised extra-curricular activities.
Education
Music pedagogy -
Vytautas Magnus University
2023.09 - 2024.11
Skills
- Teamwork
- Fast Learner
- Computer Skills
- Ability to Multitask
- Communication Skills
- Flexibility and Adaptability
- Ownership
- Problem-solving
- Customer-focused
Languages
Lithuanian
Native
English
Advanced (C1)
Affiliations
- Listening, playing and creating music, taking walks, skating, rollerblading
Custom
- Outside activities like skateboarding
- Going on walks
- Roller-blading
- Listening to music
- Playing drums
- Writing music
Timeline
Music pedagogy -
Vytautas Magnus University
2023.09 - 2024.11
Risk representative I
Shift4 Payments
2023.04 - 2023.10
Advanced support representative II
Shift4 Payments
2022.07 - 2023.04
Advanced support representative I
Shift4 Payments
2022.04 - 2022.07
Intern in sound engineering
Fausto muzika
2021.10 - 2024.11
Camp for teens with type 1 diabetes
Lietuvos Diabeto Forumas
2020.09 - 2024.11