Ieva Andrijauskaite
Vilnius
Summary
Insightful Marketing Project Manager with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Project Manager / Consultant
Volt Communication GmbH
Muenster, Germany / Remote
06.2020 - Current
- Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.
- Managed marketing budgets to maximize return on investment while minimizing costs.
- Negotiated favorable contracts with vendors, reducing marketing expenses without sacrificing quality or impact.
- Cultivated a positive work environment that encouraged creativity, innovation, and open communication among team members.
- Streamlined project management processes for improved efficiency and timely completion of tasks.
- Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
- Coordinated with design and media teams to develop high-quality creative assets.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Customer Service Associate
flaschenpost.de
Münster
01.2020 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Childcare Manager
Worldwide Kids
Rhodes, Greece
04.2019 - 10.2019
- Streamlined daily operations by developing efficient staff schedules, tracking attendance, and maintaining accurate records.
- Increased parent satisfaction through consistent communication, timely feedback, and addressing concerns promptly.
- Fostered a safe and nurturing environment for children by enforcing strict safety protocols and regularly updating emergency procedures.
- Prioritized open communication among team members by holding regular staff meetings to discuss any concerns, updates, or ideas for improvement.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
- Used constructive problem-solving techniques to resolve parent disputes.
Management Trainee
Enchilada Gruppe GmbH
Münster, Germany
08.2018 - 04.2019
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Restaurant Manager
La Costanera
Münster, Germany
03.2018 - 08.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
AML Associate
Western Union
Vilnius, Lithuania
09.2017 - 03.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized helping customers over completing other routine tasks in store.
- Analyzed customer data to identify trends and anticipate customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Waitress
La Costanera
Münster, Germany
05.2016 - 09.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Marketing intern
Schmitz Cargobull
Horstmar, Germany
08.2016 - 10.2016
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in creating written, video, and image content for marketing channels.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Kids Entertainer
Life Tourism & Consulting
Kos, Greece
06.2015 - 09.2015
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
Education
Bachelor of Arts - Communication and Spanish
University of Münster
09.2017
High-school -
Hermanas-Zudermanas-High-school
07.2012
Skills
- Project Scheduling
- CRM Management
- Creative Direction
- Marketing Analytics
- Media Planning
- Product Launches
- Campaign Management
- Resource Management
- Competitive Analysis
- Strategic Planning
- Digital Marketing
- Project Management
References
References are available on request.
Languages
Lithuanian
Proficient
C2
Spanish
Proficient
C2
German
Proficient
C2
English
Proficient
C2
Personal Information
- Date of Birth: 01/04/94
- Nationality: Lithuanian
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed production of a brand new course catalog for my clients from concept creation to launch.
Certification
- Lithuanian Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- DSD II, ZfA, March 2012
Timeline
Marketing Project Manager / Consultant
Volt Communication GmbH
06.2020 - Current
Customer Service Associate
flaschenpost.de
01.2020 - 02.2020
Childcare Manager
Worldwide Kids
04.2019 - 10.2019
Management Trainee
Enchilada Gruppe GmbH
08.2018 - 04.2019
Restaurant Manager
La Costanera
03.2018 - 08.2018
AML Associate
Western Union
09.2017 - 03.2018
Marketing intern
Schmitz Cargobull
08.2016 - 10.2016
Waitress
La Costanera
05.2016 - 09.2017
Kids Entertainer
Life Tourism & Consulting
06.2015 - 09.2015
High-school -
Hermanas-Zudermanas-High-school
Bachelor of Arts - Communication and Spanish
University of Münster