Ieva Andrijauskaite
Vilnius
Summary
Professional in Marketing and Sales / Aftersales industry with proven ability to drive process improvements and enhance service delivery. Experienced in devising and implementing marketing campaigns, committed to fostering collaborative environment and achieving high-impact results. Known for adaptability and reliability, with strong skills in customer relations and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aftersales Manager
UAB Timber Cabins
04.2025 - Current
- Collaborating with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Expanding market reach by developing strategic partnerships with complementary businesses in the automotive sector.
- Optimizing resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Increasing revenue by offering tailored aftersales packages based on individual customer needs.
Key Account Manager
UAB Swotzy
11.2024 - 02.2025
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Expanded key account base by identifying and cultivating new business opportunities.
Marketing Project Manager / Consultant
Volt Communication GmbH
06.2020 - 10.2024
- Increased brand awareness by implementing strategic marketing campaigns and utilizing social media platforms.
- Managed marketing budgets to maximize return on investment while minimizing costs.
- Negotiated favorable contracts with vendors, reducing marketing expenses without sacrificing quality or impact.
- Cultivated a positive work environment that encouraged creativity, innovation, and open communication among team members.
- Streamlined project management processes for improved efficiency and timely completion of tasks.
- Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
- Coordinated with design and media teams to develop high-quality creative assets.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Customer Service Associate
flaschenpost.de
01.2020 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Childcare Manager
Worldwide Kids
04.2019 - 10.2019
- Streamlined daily operations by developing efficient staff schedules, tracking attendance, and maintaining accurate records.
- Increased parent satisfaction through consistent communication, timely feedback, and addressing concerns promptly.
- Fostered a safe and nurturing environment for children by enforcing strict safety protocols and regularly updating emergency procedures.
- Prioritized open communication among team members by holding regular staff meetings to discuss any concerns, updates, or ideas for improvement.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
- Used constructive problem-solving techniques to resolve parent disputes.
Management Trainee
Enchilada Gruppe GmbH
08.2018 - 04.2019
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Restaurant Manager
La Costanera
03.2018 - 08.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
AML Associate
Western Union
09.2017 - 03.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized helping customers over completing other routine tasks in store.
- Analyzed customer data to identify trends and anticipate customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Waitress
La Costanera
05.2016 - 09.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Marketing intern
Schmitz Cargobull
08.2016 - 10.2016
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in creating written, video, and image content for marketing channels.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Kids Entertainer
Life Tourism & Consulting
06.2015 - 09.2015
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
Education
Bachelor of Arts - Communication and Spanish
University of Münster
09.2017
High-school -
Hermanas-Zudermanas-High-school
07.2012
Skills
- Project Scheduling
- CRM Management
- Creative Direction
- Marketing Analytics
- Media Planning
- Product Launches
- Problem-solving
- Excellent communication
- Pricing strategy
Languages
Lithuanian
Proficient
C2
Spanish
Proficient
C2
German
Proficient
C2
English
Proficient
C2
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed production of a brand new course catalog for my clients from concept creation to launch.
Certification
- Lithuanian Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- DSD II, ZfA, March 2012
Timeline
Aftersales Manager
UAB Timber Cabins
04.2025 - Current
Key Account Manager
UAB Swotzy
11.2024 - 02.2025
Marketing Project Manager / Consultant
Volt Communication GmbH
06.2020 - 10.2024
Customer Service Associate
flaschenpost.de
01.2020 - 02.2020
Childcare Manager
Worldwide Kids
04.2019 - 10.2019
Management Trainee
Enchilada Gruppe GmbH
08.2018 - 04.2019
Restaurant Manager
La Costanera
03.2018 - 08.2018
AML Associate
Western Union
09.2017 - 03.2018
Marketing intern
Schmitz Cargobull
08.2016 - 10.2016
Waitress
La Costanera
05.2016 - 09.2017
Kids Entertainer
Life Tourism & Consulting
06.2015 - 09.2015
High-school -
Hermanas-Zudermanas-High-school
Bachelor of Arts - Communication and Spanish
University of Münster
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