Ieva Cibaitė
Vilnius
Summary
Experienced and hardworking professional with diverse experience in multiple fields. Strong skills in teamwork, problem-solving, and quick learning. Passionate about achieving optimal results in a productive and friendly work environment. Proficient in strategic planning, critical thinking, and often exceeding goals with team members.
Overview
7
7
years of professional experience
Work History
Bank Operations Specialist
SEB
11.2022 - Current
- Played a key role in the implementation of digital banking services, enhancing customer experience through seamless integration into their financial lives.
- Enhanced customer satisfaction with timely resolution of account issues and inquiries.
- Contributed to cost-saving initiatives by identifying inefficiencies in existing processes and recommending practical solutions for optimization purposes.
- Trained new hires on operations, processes and procedures.
- Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
- Administrated authentication devices allowing clients to access corporate banking solutions.
- Streamlined bank operations by improving processes and systems.
Shift Manager
Rimi Lietuva
02.2021 - 10.2022
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Provided the highest level of customer service at every shift.
- Organized my teams tasks and working schedules.
- Solved problems at moments notice.
- Oversaw all the operations and procedures in the store.
- Worked closely with suppliers and other services providers.
Bartender
Centrum Hotels
02.2018 - 04.2020
- Monitored bar inventory and made notes for needed supplies when necessary.
- Brought forth a high level of customer service at all times.
- Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.
- Greeted guests with a friendly and helpful attitude at all times.
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.
Education
Secondary Education -
Jonas Biliūnas gymnasium
07.2015
Skills
- Skilled in Microsoft Office applications
- Proficient in problem solving
- Strategic decision-maker
- Driven and proactive individual
- Proficient in high-pressure environments
- Skilled in team collaboration
- Effective communicator
- Proficient in teamwork dynamics
- Skilled in conveying information
- Positive attitude
LANGUAGES
English: C2
Lithuanian: Native speaker
Russian: Working knowledge
Hobbies and Interests
Writing, going to cinema, attending concerts, spending time in nature, researching fashion and history, growing plants, collecting vinyl, home decoration and working out.
LINKS
LinkedIn
Timeline
Bank Operations Specialist
SEB
11.2022 - Current
Shift Manager
Rimi Lietuva
02.2021 - 10.2022
Bartender
Centrum Hotels
02.2018 - 04.2020
Secondary Education -
Jonas Biliūnas gymnasium
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