Ignas Zdanovičius
Vilnius
Summary
As a dedicated Customer Support Associate at Wolt, I am always eager to take on new challenges. My expertise has improved my ability to provide excellent service and assistance, ensuring client satisfaction at all times. As I progressed to the position of the customer Support Specialist, I improved my analytical skills by analyzing customer inquiries and feedback, making essential findings that improve support procedures. With a proactive mindset and an open-minded approach to challenges, I am ready to seize new possibilities and share my expertise with a creative team.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer support specialist
WOLT
Vilnius, Lithuania
12.2023 - Current
- Collaborated with cross-functional teams to implement operational improvements and customer support approach.
- Monitored KPIs and tracked continuous progress to evaluate efficacy of customer support.
- Automated tasks to increase efficiency and reduce department workload.
Customer Support Associate
WOLT
Vilnius, Lithuania
01.2022 - 12.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Food courier
WOLT
Vilnius, Lithuania
02.2020 - 12.2021
- Checked food and drink orders for accuracy before leaving restaurant.
- Collected orders from various restaurant locations quickly.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
Waiter
Karolina Park hotel
Vilnius, Lithuania
03.2017 - 11.2019
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Degree of Bachelor of Business Management -
Vilnius University
Lithuania 09.2020 - 02.2024
Secondary -
Vilniaus Karoliniškių Gymnasium
Lithuania 09.2016 - 06.2020
Skills
- Communication
- Analysis
- Time planning
- Marketing
- Teamwork
- Critical thinking and problem solving
- Attention to detail and accuracy
Languages
English
Advanced
Lithuanian
Native
Timeline
Customer support specialist
WOLT
12.2023 - Current
Customer Support Associate
WOLT
01.2022 - 12.2023
Degree of Bachelor of Business Management -
Vilnius University
09.2020 - 02.2024
Food courier
WOLT
02.2020 - 12.2021
Waiter
Karolina Park hotel
03.2017 - 11.2019
Secondary -
Vilniaus Karoliniškių Gymnasium
09.2016 - 06.2020
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